REPORTS TO: AGM/GM
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BASIC PURPOSE: Oversee all operations of the housekeeping department, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction.
FUNCTIONS/RESPONSIBILITIES:
· Manage the day-to-day activities of the housekeeping department, including planning, scheduling and organizing work to ensure proper coverage.
· Communicate and enforce policies and procedures.
· Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.
· Provide open communications, training, coaching and counseling, as well as providing performance feedback to ensure maximum efficiency.
· Respond to guest concerns and complaints, ensuring that corrective measures are in place and being utilized
· Monitor and ensure proper ordering is in place for chemicals used within the housekeeping department.
· Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions
· Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
· Conduct comprehensive department meetings to include procedural reviews and events which warrant special handling and detailed information, as well as pre-shift “stand ups” to review all information pertinent to the days activities
· Establish and monitor par levels for supplies and equipment, and replenish shortages and other business supplies for daily business
· Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
· Respond to guest requests, concerns and problems to ensure guest satisfaction.
· Implement and monitor a lost and found program to ensure property handling of said items.
· Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
· When needed, assist other departments and employees with any tasks requested by a supervisor or manager
Knowledge and Skills:
Education: High school education or equivalent experience
Experience: Housekeeping management and supervisory experience in the hospitality industry required.
Skills and Abilities:
· Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
· Requires supervisory and leadership skills, including the ability to train, coach, counsel, problem solve and motivate a team of diverse individuals
· Ability to clearly communicate information and hotel services to management and guests.
No. of employees supervised: One to multiple
Hours Required:
· Scheduled days and times may vary based on need and/or direction of supervisor
· Flexibility in scheduling required, including weekends, nights and holidays when needed
· Must adhere to the time and attendance policies set forth by the company
ENVIRONMENT
Physical Job Requirements
Lifting/Pushing/Pulling/Carrying.
· Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc.
· Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities
Bending/Kneeling: Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.
Mobility: Total mobility is required, with continuous movement throughout hotel required
Continuous Standing: Continuous and daily standing and walking required, up to duration of full shift
Climbing Stairs: Position may necessitate the climbing of stairs
Hearing/Vision/Speech:
· One-on-one communication with guests, supervisors and coworkers critical
· Must be able to receive, understand and give direction to staff from hotel management
· Must be able to clearly communicate standards and expectations with housekeeping employees
· Must be able to visually inspect rooms and ensure standards are adhered to
Chemicals/Agents: Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function
Protective Clothing Type: Job may require back brace, gloves and other protective equipment
Equipment Operation:
· Vacuums and other housekeeping equipment
· Radios and other communication devices
· Basic administrative equipment such as computer, printer and scanner
Pay: From $45,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
