We're looking for a dependable, customer-focused Front Desk Agent/Night Auditor to join our team. If you're someone who enjoys helping people, works well independently, and takes pride in doing things the right way, we'd love to meet you.
This position is ideal for someone who is reliable, detail-oriented, and comfortable working overnight shifts.
Responsibilities
- Welcome guests with a friendly, professional attitude
- Check guests in and out efficiently
- Answer phones and assist with reservations
- Process payments and maintain accurate records
- Complete nightly audit procedures and reports
- Handle guest questions and resolve issues professionally
- Keep the front desk and lobby organized and presentable
- Communicate important information to the morning management team
Qualifications
- Customer service experience preferred (hotel experience is a plus, but we'll train the right person)
- Strong computer skills
- Excellent communication skills
- Dependable with strong attendance
- Able to work independently and make sound decisions
- Comfortable working nights, weekends, and holidays as needed
- High school diploma or equivalent
Schedule
- Overnight shift (10:00 PM – 6:00 AM)
- Swing Shift (2 pm - 10 PM)
- Full-time
- Weekend availability required
Pay
$14.55–$16.00 per hour, depending on experience.
What We're Looking For
We're looking for someone who:
- Shows up on time every shift.
- Learns quickly and asks thoughtful questions.
- Takes initiative instead of waiting to be told what to do.
- Treats every guest with professionalism and respect.
- Wants a stable, long-term position.
If you're dependable, motivated, and enjoy providing excellent customer service, we'd love to hear from you.
Apply today and become part of our team at Best Western Inn & Suites!
Pay: $14.55 - $16.00 per hour
Work Location: In person
