Order Management & Customer Service Specialist
We are looking for a Customer Service & Order Management Specialist to manage customer orders from initial inquiry through shipment and delivery. This is a hands-on role that combines order processing, quoting, customer support, shipping coordination, and daily operational planning.
This is not a call-center or retail customer service position. The ideal candidate has experience working with customer purchase orders, ERP systems, quotations, shipping, inventory, or order fulfillment and enjoys taking ownership of the entire order process.
The successful candidate will work closely with customers, Sales, Warehouse, Purchasing, freight carriers, and 3PL warehouses to ensure orders are processed accurately, shipped on time, and communicated clearly to the customer.
Primary Responsibilities
Order Management
- Process customer purchase orders accurately in SAP and issue order confirmations.
- Manage orders from receipt through shipment and delivery.
- Review orders for pricing, availability, accuracy, and shipping requirements.
- Monitor open orders and proactively communicate status updates.
- Coordinate with Sales, Purchasing, Warehouse, and 3PL partners to ensure timely fulfillment.
Customer Support & Quoting
- Serve as a primary customer contact for orders, products, availability, and shipments.
- Prepare and follow up on customer quotations.
- Resolve order, shipping, and delivery issues.
- Provide customers with shipment notifications, tracking information, and updates.
Shipping & Operations
- Coordinate daily shipments with warehouse personnel and freight carriers.
- Help prioritize the day's orders and shipping requirements with the warehouse team.
- Coordinate with 3PL warehouses regarding inventory, order releases, and shipment priorities.
- Monitor inventory and product availability and communicate potential issues.
- Assist with freight claims and shipping discrepancies.
SAP & Administrative Support
- Create and maintain customer accounts and order information in SAP.
- Maintain accurate customer, order, quote, and shipping records.
- Support process improvements and other operational needs as required.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Experience in order management, order entry, inside sales, sales support, logistics, distribution, manufacturing, or a similar business-to-business environment preferred.
- Experience processing customer purchase orders is strongly preferred.
- Experience with SAP or another ERP system preferred.
- Strong computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple orders, priorities, and deadlines while maintaining accuracy.
- Ability to communicate effectively with customers, warehouse personnel, freight carriers, and internal departments.
- Professional, dependable, and customer-focused.
- Ability to take ownership of an order from beginning to end.
- HVACR, refrigeration, compressor, or industrial product experience is a plus.
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
