Job Description – G.LION Hawai‘i at the Ritz Carlton Waikiki
We are seeking dedicated hospitality professionals to join our team in one of the following roles: Dinner Server, Pool Server, or Food Runner & Floater. Each position plays an essential part in creating warm, attentive, and polished guest experiences across our properties. We value professionalism, genuine aloha, and a commitment to service excellence.
Dinner Server
Upscale food and beverage service experience required.
The Dinner Server is responsible for guiding guests through a refined dining experience with confidence, product knowledge, and poised service standards.
Key Responsibilities
- Provide polished, knowledgeable service in an upscale environment
- Guide guests through menus, offering informed recommendations on food, wine, and cocktails
- Follow all steps of service with consistency and attention to detail
- Anticipate guest needs and maintain a calm presence during high-volume service
- Communicate closely with captains, sommeliers, and managers to ensure seamless execution
- Maintain table maintenance, pacing, and guest satisfaction throughout the meal
Requirements
- Previous fine dining or upscale service experience
- Strong wine, spirits, and culinary knowledge
- Professional communication and polished demeanor
- Reliability, accuracy, and accountability in all service tasks
Pool Server
The Pool Server delivers friendly, attentive service in a relaxed outdoor setting while maintaining the professionalism and brand standards of G.LION Hawai‘i.
Key Responsibilities
- Greet guests with warmth and set an inviting tone for the pool dining experience
- Take orders accurately, manage pacing, and ensure timely delivery of food and beverages
- Maintain clean, organized service stations and poolside dining areas
- Communicate guest requests and any service concerns to the MOD as needed
- Uphold safety standards and guest awareness in an outdoor environment
Requirements
- Prior serving experience preferred
- Strong communication skills and a guest-first attitude
- Ability to work efficiently in an outdoor, fast-moving environment
- Reliability, professionalism, and a steady sense of composure
Floater & Food Runner Positions
This position supports the dining room by keeping service smooth, organized, and consistent. The role is hands-on and team-oriented, helping wherever needed to maintain pacing, cleanliness, and overall guest satisfaction.
Key Responsibilities
- Run food to tables promptly and present dishes accurately
- Assist with table maintenance, clearing, resetting, and overall dining room readiness
- Support servers and captains with water service, bread service, and guest needs
- Maintain clean and organized service stations, sidework areas, and back-of-house pass
- Communicate effectively with the kitchen to ensure proper pacing and order accuracy
- Step into any support function needed during service to keep the room flowing
Requirements
- Prior restaurant experience preferred
- Strong attention to detail with a clean, organized work style
- Clear communication and a reliable, team-first mindset
- Ability to move efficiently and stay composed in a fast-paced environment
- Consistency, punctuality, and a strong work ethic
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Health insurance
Work Location: In person
