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In Room Dining Server at The Pearl Hotel

ST JOE RESORT OPERATIONS LLC -
Rosemary Beach, FL

Job Details

Full-time

Qualifications

Customer communication
Food safety

Full Job Description

Job Summary

The role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs.

Primary Responsibilities & Essential Functions

Ensure that food is prepared correctly and to customers’ satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen
Serves food and beverages to guests as per the restaurant's standards in a friendly, timely and efficient manner
Ensure that the guests have a pleasant dining experience
Obtain complete knowledge about ingredients, flavors and suggestions about menu items
Inform guests about special items for the day and menu changes.
Take food and beverage orders
Collect plates and clear the table as customers finish their meals
Obtain revenues, issue receipts, accept payments
Perform basic cleaning tasks as needed or directed by supervisor
Complete pre-shift and post-shift duties including setup and teardown of certain stations
All other duties as assigned

Education and Experience

Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages)
Previous experience as a server preferred
Must successfully compete in food safety, alcohol, and job training.
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, understand, and communicate in basic English preferred

Knowledge, Skills, Abilities

Detail-oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest standards
Ability to interact with guests in a pleasant, friendly way
Ability to multi-task and manage multiple guests at a time
Knowledge of special diets to ensure safety of guests when ordering food
Basic Knowledge of Spirits, Beer, Wine & Beverages
Ability to work well in a team environment
Excellent interpersonal and customer service skills
Well-organized with ability to take and place food and beverage orders accordingly

Physical Demands

Standing for extended periods, walking, bending, kneeling and stooping.
Must be able to lift up to 25lbs.
Must be able to safely deliver food and drinks on different surfaces

Working Conditions

Exposure to slippery surfaces and stairs depending on location
Indoor and/or outdoor
Exposure to extreme heat and cold depending on season and location
Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
Possibility to work 11+ hour shifts

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.

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