Assistant Store Director
Location: Ravenna Market – Ravenna, Michigan
Position: Full-Time
Reports To: Store Director
About Ravenna Market
Ravenna Market is a locally owned grocery store committed to providing our community with a clean, well-stocked, friendly, and convenient place to shop. We take pride in delivering great customer service while maintaining high standards throughout every department of the store.
Position Overview
Ravenna Market is seeking a motivated and dependable Assistant Store Director to help lead the day-to-day operations of the store.
The Assistant Store Director serves as the second-in-command and works closely with the Store Director to ensure the store is operating efficiently, employees are productive and providing excellent service, departments are meeting expectations, and customers have a great experience.
This is a hands-on leadership position. The ideal candidate is comfortable managing employees, solving problems, holding team members accountable, and stepping in wherever needed to keep the store running smoothly.
Key Responsibilities
- Assist the Store Director with overall daily store operations
- Lead the store and make operational decisions when the Store Director is unavailable
- Supervise, coach, and support employees across store departments
- Help create and manage employee schedules while maintaining appropriate staffing levels
- Monitor employee attendance, productivity, appearance, and customer service
- Help train and onboard new employees
- Hold employees accountable to company policies, procedures, and performance expectations
- Maintain a clean, organized, safe, and well-stocked store
- Walk the store regularly to identify merchandising, stocking, cleanliness, pricing, and operational issues
- Ensure shelves, coolers, displays, and promotional areas are properly stocked and presented
- Assist with inventory management, ordering, receiving, and controlling shrink
- Monitor product rotation, expiration dates, and overall product quality
- Respond to customer questions and resolve customer concerns professionally
- Assist with cash handling, register issues, deposits, and other front-end responsibilities
- Support department managers and help ensure departments are meeting company expectations
- Help control labor and other operating expenses
- Assist the Store Director in improving sales, margins, productivity, and overall store profitability
- Communicate store issues, staffing concerns, maintenance needs, and opportunities to the Store Director
- Help create a positive, accountable, and team-oriented work environment
- Perform other duties as needed to support the operation of the store
Qualifications
- Previous retail, grocery, restaurant, convenience store, or other management experience preferred
- Strong leadership and communication skills
- Dependable, organized, and able to work independently
- Comfortable supervising employees and addressing performance issues
- Strong customer service and problem-solving skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Basic understanding of scheduling, inventory, merchandising, and cash handling
- Willingness to work alongside the team and assist wherever needed
- Ability to work a flexible schedule, including some evenings, weekends, and holidays
What We're Looking For
We are looking for someone who takes ownership of the store and does not wait to be told when something needs attention. A successful Assistant Store Director notices problems, finds solutions, supports the team, and consistently works to make the store better.
The right candidate will be someone who can balance being a supportive leader with maintaining clear expectations and accountability.
What We Offer
- Competitive compensation
- Full-time leadership position
- Opportunities for advancement
- Employee benefits based on eligibility
- A stable position with a locally owned and growing company
- The opportunity to have a meaningful impact on the performance and culture of the store
Pay: $40,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
