Oversees and monitors operational compliance with organizational standards, policies and procedures and regulatory requirements. Develops and implements approved departmental policies and procedures/workflows. Implements and monitors departmental performance standards. Performs ongoing monitoring and evaluation of departmental operations to assure optimal efficiency and effectiveness.
Collaborates with department leadership to establish operational objectives for the business unit.
Works with members of cross-functional teams to glean and provide information pertinent to operational goals and acts as an expert resource.
Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.
Ensures timely and accurate submission of reports/documents to organizational leaders and regulatory agencies.
Assures appropriate department interface with key internal and external stakeholders.
Participates in the development of and is responsible for the implementation of operational business plans and departmental objectives to support organization strategies.
Contributes to departmental statistical, quality and performance reports.
Develops and maintains effective communication mechanisms at various levels of the organization and with external organizations.
Provides input for the departmental budgets.
Leads various committees and workgroups.
Assures the maintenance of positive relationships with other departments, PPGs, other Local Initiatives and Community Based Organizations.
Implements, with approval, programs that improve the provision of services to members.
Manages content for PPG trainings/JOMS. Responsible for oversight and adequate performance of direct line of business PPG delegated activities. Work with department leadership for enhancements as necessary. Develops and sustains active communications with PPGs.
Provide administrative oversight of the L.A Care After Hours programs.
Actively participates in regulatory audits.
Performs other duties as assigned.
