DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
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Promote customer goodwill by providing high standards of customer service.
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Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
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Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
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Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
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Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
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Conduct training programs for new associates, as well as associates already on board.
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Assist cashiers with price checks, voids, or any cash register related items.
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Keep store management and scan coordinator informed of all pricing inaccuracies.
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Assist customers with returned merchandise, over rings, and overcharges
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Approve customer checks and enforce Redner’s check cashing policies.
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Maintain a regular cleaning schedule and overall good housekeeping of the front end.
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Order and control front end supplies (register paper, ribbons, etc.)
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Greet and customers and be observant of people in the store.
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Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
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Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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Strong oral and written communication skills for dealing with customers, employees, and Vendors.
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Strong analytical and mathematics skills for conducting accurate audits.
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Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
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Must be able to stand upright for most of your scheduled work shift.
