THE ROLE:
We are seeking Box Office staff who are friendly multi-taskers with great customer service skills. Must have cashier and customer service experience, as well as being consistent and punctual. The box office cashiers’ main responsibilities are to ensure that all guests entering the venue have been charged properly and promptly. This role requires the ability to troubleshoot and deal with guest problems in a professional manner. Must be a team player with good communication skills.
WHO ARE WE?
Insomniac’s Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences.
Insomniac Clubs is a separate entity from Insomniac Events, focused on curating and managing unique nightlife experiences. While we share a passion for music and creating unforgettable experiences, Insomniac Clubs operates independently from Insomniac Events and has its own payroll, benefits and organizational structure.
DUTIES AND RESPONSIBILITIES:
· Set up box office counter.
· Properly communicate ticket prices to ensure accurate ticket sales.
· Follow club-specific VIP check-in protocol.
· Issue the correct wristband quantity and color.
· Issue the correct number of drink tickets per guest.
· Precise cash handling for clubs that are not cashless.
· Calmly communicate with potentially agitated or upset customers.
· Maintain effective communication with management.
· Adhere to proper close-out procedures.
· Verify that all guests have a valid ticket.
· Confirm that the number of guests entering the club matches the number of tickets
scanned.
· Ensure all guests adhere to proper entry protocol.
· Quickly and clearly communicate with management and security if anything appears
unusual.
· Guide guests into the proper lines.
· Support onboarding and training new team members
· In addition to the responsibilities listed above, the employee may be assigned other duties or tasks as needed.
JOB REQUIREMENTS:
· Customer Service: 2 years (Preferred)
· Cash Handling: 2 years (Preferred)
· Ability to work Nigh Shift, Evening Shift & Weekends as needed
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Insomniac Clubs strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac Clubs will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Insomniac Clubs recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac Clubs may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Hourly Pay : $23.00 USD
CO - Please note that the compensation information provided is a good faith estimate for this position only . It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Our company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Law, a potential new employee’s salary history will not be used in compensation decisions.
Job Type: Part-time
Work Location: In person
Job Type: Part-time
Pay: $23.00 per hour
Work Location: In person
