Benefits/Perks
- Flexible Scheduling
- Competitive Compensation
- Careers Advancement
Job Summary
Professional Healthcare Solutions is seeking a friendly, organized, dependable, and community-oriented Bilingual Office & Community Outreach Assistant who is fluent in both English and Nepali.
This position provides administrative support to the PHCS office while helping Nepali-speaking individuals and families communicate effectively with our organization and better understand available home and community-based care services.
The ideal candidate will have strong communication skills, basic computer knowledge, excellent customer service skills, and familiarity with the Nepali community in Northeast Ohio.
Responsibilities
- Coordinate internal and external staffing needs
- Assign clients to the appropriate clinicians
- Use cloud-based scheduling software
- Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
- Communicate with caregivers regarding any updates or changes to their schedule
- Communicate with managers and clients to inform them of any schedule or staffing changes
- Assist in the hiring, training, and management of new staff
Community Outreach
- Help introduce PHCS to the Nepali/Bhutanese-Nepali community throughout Northeast Ohio.
- Develop positive relationships with community organizations, churches, temples, cultural organizations, grocery stores, restaurants, apartment communities, senior housing, and other community partners.
- Distribute approved PHCS educational and marketing materials.
- Assist with community health fairs, hiring events, informational sessions, and outreach activities.
- Help identify appropriate community events where PHCS can provide information about home-care services.
- Assist interested individuals and families with contacting the appropriate PHCS staff member to learn more about services.
- Maintain an outreach contact log documenting organizations visited, contacts made, materials distributed, and appropriate follow-up activities.
Minimum Qualifications
- Must be able to speak and understand both English and Nepali fluently.
- Ability to read and write in both languages is strongly preferred.
- High school diploma or GED required.
- Previous office, customer service, healthcare, social-service, or community-outreach experience preferred.
- Basic proficiency with computers, email, Microsoft Word, and office equipment.
- Strong organizational and interpersonal skills.
- Professional telephone and customer-service etiquette.
- Ability to maintain confidentiality and appropriately handle sensitive information.
- Dependable, punctual, professional, and able to work independently.
- Knowledge of Northeast Ohio's Nepali/Bhutanese-Nepali community is highly preferred.
- Reliable transportation for approved community-outreach activities preferred.
