Albertsons' Northern California Division has an opening for a Front End Operations Specialist.
The Front End Operations Specialist (also referred to as Assistant Customer Service Manager) provides positive and proactive leadership and instruction in Customer Service, Retail Integrity, and Operations. Responsible for enhancing the customer service experience, ensuring retail integrity, and achieving budget goals for labor, cash variation, check expense, and supplies across all stores. Oversee the implementation of customer service initiatives. Mentor, develop, and train Store Execution and Retail Integrity Managers to maintain operational excellence and maximize sales and profits. Ensure compliance with company policies, procedures, and applications in the front-end.
Responsibilities
- Promote a Service First, Second to None culture among Division staff and store associates.
- Direct and monitor store service performance using tools like Customer SAT and service shops.
- Create a customer service culture and environment.
- Provide coaching and training to improve store customer service performance.
- Establish clear objectives with accountability commitments.
- Direct special service operations events such as Service Challenge, area meetings, and Store of the Year.
- Communicate customer expectations and opportunities.
- Develop Division plans and metrics to exceed customer expectations.
- Measure Division performance against plans and metrics.
- Responsible for service content in the Division monthly newsletter.
- Serve as the communication interface between Boise Store Support and the Division.
- Participate in Division, Area, and store meetings, providing verbal and written communication to division and store personnel.
- Train and mentor staff.
- Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants, and Scan Coordinators.
- Implement and measure the Company’s Core Values through team building, solid training programs, and communication across all departments.
- Ensure compliance with company policies and procedures, including cash management, retail integrity, and adherence to state and federal regulations.
- Oversee all advertisements ensuring promotional information is supported by the Host pricing system and POS Systems.
- Partner with Loss Prevention to address and resolve operational violations and investigations.
- Collaborate with Execution Operations Managers and Installation Services Teams to coordinate the installation of store systems equipment within the Division.
Qualifications
Education Level: Bachelor’s degree in business, finance or related field and/or at least 5 years’ experience in retail store operations preferred.
Experience Level: Experience as a Store Director or Assistant Store Director is helpful
Skills and Experiences
- Financial acumen and analytical skills combined with attention to detail.
- Thorough knowledge of front-end work methods, fund handling, and scanning procedures.
- Understanding of company scanning and price maintenance support application systems and practices.
- Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company.
- Complete knowledge of front-end company policies and procedures.
- Ability to complete store bookkeeping duties.
- Ability to work effectively in a team environment and build relationships.
- Excellent verbal and written communication skills to interface with personnel at all levels.
- Proficiency in PC skills and desktop applications (Word, Excel, PowerPoint).
- Analytical ability.
Travel Requirements: Frequent travel dependent upon geography
Physical Environment
- Most work is performed in a temperature-controlled office or retail store environment.
- Store visits involve regular standing, walking, climbing stairs, and movement around machinery and hazardous equipment, as well as backstage receiving and production areas.
- Incumbent may sit for long periods at a desk or computer terminal.
- Use of calculators, keyboards, telephones, and other office equipment is required during the normal workday.
- Stopping, bending, twisting, and reaching may be required to complete job duties.
Albertsons Companies' Northern California Division support office is located in Pleasanton, CA and supports the operations of 285 retail stores across northern California, northwestern Nevada, and Hawaii under the Safeway, Andronico’s, Vons, and Pak ‘n Save Foods banners.
Why you will choose us
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
We also provide a variety of benefits including:
- Diverse & Inclusive Work Culture
- Competitive pay with weekly payroll
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Leaders invested in your training, career growth & development
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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