A Popeyes General Manager essentially runs the restaurant like a small business, responsible for team leadership, operational execution, guest satisfaction, and financial results.
Operations Management
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Direct daily restaurant operations and ensure smooth service.
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Maintain Popeyes brand standards for food quality, cleanliness, and service.
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Ensure compliance with food safety, sanitation, and health regulations.
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Manage inventory levels and ensure proper food ordering and storage.
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Maintain restaurant equipment and facility conditions.
Typical Requirements
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Previous restaurant management experience.
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Strong leadership and communication skills.
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Ability to analyze financial reports and operational metrics.
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Knowledge of food safety standards (often ServSafe certification).
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Ability to work evenings, weekends, and holidays.
Financial Performance
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Manage the restaurant Profit & Loss (P&L) and drive profitability.
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Monitor sales, labor, and food costs.
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Analyze operational reports and adjust staffing or operations accordingly.
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Develop action plans to improve restaurant performance.
Team Leadership & Development
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Recruit, hire, train, and develop team members and managers.
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Coach and motivate employees to improve performance.
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Create a positive work culture and build future leaders.
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Schedule staff and manage labor effectively.
Guest Experience
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Ensure every guest receives fast, friendly, and accurate service.
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Resolve customer concerns and complaints promptly.
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Maintain high guest satisfaction and drive repeat business.
Administrative Responsibilities
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Complete daily paperwork, reports, and deposits.
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Monitor inventory counts and order supplies.
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Ensure accurate payroll and employee records.
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Maintain compliance with company policies and procedures.
Core Focus Areas (How Popeyes views the role)
Most Popeyes job postings break the GM role into four leadership pillars:
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Hiring, training, developing managers and team members
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Delivering fast, friendly service and resolving issues
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Food safety, quality, speed of service, brand standards
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Sales growth, labor control, food cost, and P&L
