We are seeking a skilled and reliable freelance IT Support Engineer for an ongoing onsite project. We need a hands-on professional who can independently troubleshoot, configure, and install a range of IT systems, with a strong focus on VoIP, networking, and security infrastructure. This role is perfect for a problem-solver who thrives in a dynamic environment and can deliver high-quality technical support.
Key Responsibilities
- 3CX Phone System: Install, configure, and maintain 3CX VoIP systems, including SIP trunking, extensions, and routing.
- Networking: Assist with networking issues, including LAN and WAN configurations, and support routers and switching infrastructure.
- Security Cameras: Install, configure, and maintain CCTV systems, including IP cameras and NVR setups (experience with Hikvision systems is a plus).
- Cabling & Wiring: Perform site assessments, structured cabling, and system testing.
- Onsite Support: Provide timely and effective technical support and issue resolution for clients on-site.
- Documentation: Document support interactions and solutions in accordance with company policies.
Qualifications & Requirements
- Experience: Minimum of 3 years of experience in an IT support or installation role .
- Technical Proficiency: Demonstrated expertise with:
- 3CX VoIP systems and troubleshooting.
- Networking fundamentals (TCP/IP, VLANs, routing, switching).
- Security Camera installation and configuration (NVR, IP cameras).
- Structured cabling and wiring.
- Customer Service: Excellent customer service skills with a professional and client-first approach.
- Independence: Ability to work independently, manage time effectively, and solve problems proactively.
- Transport: Must have reliable transport to travel to client sites as needed
Pay: Up to $30.00 per hour
Work Location: Remote
