Company Overview
The Swiftwater Hotel is the Pocono Mountains newest luxury property. Priding itself on guest experience and concierge service.
Job Overview
We are seeking an energetic and detail-oriented Bell Captain to lead our guest arrival and departure experience. In this vital role, you will coordinate guest luggage, assist with reservations, and ensure seamless communication between guests and staff. Your enthusiasm and hospitality expertise will set the tone for memorable visits and foster guest satisfaction from check-in to check-out.
Duties
- Greet guests warmly upon arrival, offering attentive assistance with luggage and directions.
- Manage guest requests efficiently, ensuring prompt resolution of inquiries or concerns.
- Coordinate with front desk staff to facilitate smooth check-in and check-out processes.
- Oversee bell services, including scheduling, luggage handling, storage, and delivery to guestrooms or vehicles.
- Maintain clear communication with hotel management and other departments regarding guest needs or emergencies.
- Assist with hotel emergency procedures, ensuring guest safety at all times.
Requirements
- Proven experience in hospitality management, front desk operations, or hotel guest services.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Strong customer service skills with a focus on problem-solving and client communication.
- Knowledge of hotel emergency procedures and guest relations best practices.
- Resort or hotel experience is preferred, especially in roles involving guest interaction and night audit procedures.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us as a Bell Captain to deliver exceptional hospitality experiences that leave a lasting impression! Your energy, professionalism, and dedication will help create a welcoming environment where every guest feels valued and cared for from the moment they arrive until their departure.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
