Employment Opportunity
The Union League Club is a private social Club providing its members and guests with a quiet sanctuary and relief from the hustle of the city. Our emphasis is on privacy, a superior culinary experience, and exceptional, personalized experiences. Our clubhouse contains over 19,000 square feet of event space ranging from small private dining rooms to grand ballrooms as well as 60 overnight guest rooms. Our culinary staff has prepared meals for Presidents, Prime Ministers and Royals from around the globe. Additionally, The Club offers members and guest a robust calendar of special events and programs.
Position Description & Responsibilities:
Full-Time Night Auditor/Front Desk Associate
Summary
The Union League Club is seeking a Full-Time Front Desk Associate to create a warm and welcoming environment for club members and guests using our facilities. Exemplary customer service orientation and outstanding hospitality skills are required, and smiles are mandatory.
Applicants must be reliable for a fairly set weekly schedule primarily consisting of overnight shifts and one afternoon/evening shift. Specifically looking for Saturday/Sunday Afternoon/Evening + Monday-Wednesday Overnight. Additional shifts may be available if the candidate has the availability. The front desk is a 24/7 position that has staff scheduled 365 days a year. Competitive hourly rate, commensurate with experience and qualifications, uniform provided, and staff meals while on duty.
The Front Desk Associate will report to the Director of Rooms & Member Services and work collaboratively with all team members.
Qualifications & Requirements:
In addition to the necessary technical expertise required for this position, the individual must have a proven track record and the ability to demonstrate the following:
- Maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to Club standards
- Personal drive focused on creating exceptional, personalized member & guest experiences
- Interact with members and guests in a professional manner with patience, tact, and diplomacy
- Work schedule to include weekends and holidays
- Ability to be active and alert overnight
- Must be able to work under pressure, handle difficult situations; prioritize and organize work
- Agility in multitasking and working in a fast-paced environment
- Cohesive team player
- Experience in customer service and service recovery
- Basic computer skills
- Excellent verbal and written communication and outstanding interpersonal skills are required, as is a professional demeanor and appearance at all times.
Education: High school diploma required
Job Tasks/Duties
Duties include, but are not limited to: welcoming members and guests, accurate check-in and check-out procedures for overnight rooms; answering and directing phone calls to the correct department; providing concierge services as requested by members and guests; merchandise; handling all reservation phone calls, emails, and online bookings. This position will also be responsible for handling all guest/building concerns and reporting any problems to the appropriate departments.
Range of Motion/Physical Requirements:
- Bend, stoop, kneel, and reach with hands and arms
- Stand and/or walk for the length of the scheduled shift
- Express and exchange ideas by means of the spoken word accurately, loudly, and quickly
- Have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned
- The noise level in the work environment is usually moderate
Compensation and Benefits
- Competitive hourly wage commensurate with experience
- Sick Pay
- Personal Day/Vacation Time
- Health, Vision & Dental Insurance available
- 401k Plan
- Staff Meals at no cost
- Eligibility for the Pre-tax Transit plan
- Discretionary Year-End Bonus based on tenure and performance
For more information about the Club’s history, visit our website at: www.unionleagueclub.org
Resumes/Applications
This position is available immediately, and all candidates will be subject to a thorough background review.
Direct applications to:
Taylor Hoyt
Director of Rooms & Member Services
The Union League Club
The Union League Club is an equal opportunity employer, and all qualified candidates are encouraged to apply.
No Phone Calls Please
Job Type: Part-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
