Job purpose:
To support and enhance customer satisfaction within the assigned region by providing high-quality technical service, timely issue resolution, and consistent customer engagement.
Key responsibilities and accountabilities:
- Ensure high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers.
- Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
- Drive new project ideas and innovations based on customer feedback.
- Conduct customer training sessions following the Mobile Aspects training curriculum.
- Perform software and hardware repair or replacement at customer sites as directed by the Technical Support Center.
- Prepare and submit weekly customer status reports to the Account Manager
- Fully document customer workflows and Standard Operating Procedures (SOPs) to support operational excellence.
Required Skills Qualifications
- Experience or aptitude in customer support.
- Strong interpersonal and communication skills; ability to work effectively with diverse customer groups.
- Critical thinking and problem-solving abilities.
- Ability to troubleshoot basic hardware and software issues.
Job Type: Full-time
Pay: $57,806.13 - $69,615.98 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience engaging with customers on-site to troubleshoot technical problems?
Experience:
- Customer Support: 1 year (Required)
- resolving customer issues: 1 year (Required)
Work Location: On the road
