Position Overview
We are seeking a hands-on, detail-oriented Operations Specialist to join our growing New York team. This position plays an important role in the coordination of inbound and outbound ocean and air freight shipments, ensuring containers are efficiently picked up, tracked, scheduled, and delivered without delays or additional costs.
You will serve as the main operational point of contact between receivers, vendors, clients, and internal teams, ensuring a smooth and proactive flow of communication throughout each shipment’s journey.
As part of an international logistics group, you will be exposed to global markets and operations, collaborating with partners and clients across multiple regions.
Key Responsibilities
- Monitor and schedule inbound and outbound containers arriving in U.S. and Mexico ports.
- Communicate daily with receivers, vendors, clients, and steamship lines to coordinate pick up and deliveries.
- Follow up on each shipment’s progress to anticipate and resolve potential delays.
- Take proactive measures to avoid extra costs (e.g., demurrage, detention, or storage fees).
- Maintain accurate updates in internal tracking systems.
- Collaborate with colleagues and management to ensure smooth execution of all operations.
Qualifications
- Experience in freight forwarding, customer service, operations, and logistics is a plus.
- Proficiency in Microsoft Office
- Excellent communication and problem-solving skills.
- Highly organized, detail-oriented, and proactive under time pressure.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with ocean logistics systems or tracking tools is a plus.
What We Offer
- Health insurance and paid time off.
- A professional, collaborative work environment with flat hierarchies.
- Opportunity to grow within a global logistics network and gain exposure to international markets.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in New York, NY 10001
