Company Overview
Picatinny Federal Credit Union has been serving the community since 1939, evolving from a single branch serving Picatinny Arsenal to a full-service financial institution. With a commitment to outstanding value and service, we prioritize our members' needs and strive to help them achieve their financial goals.
Summary
To preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral, disposing of repossessed collateral.
Responsibilities
- Contact members regarding delinquent accounts and negotiate repayment options.
- Educate members on available repayment options and financial assistance programs.
- Follow up on broken promises and missed payments to ensure a timely resolution.
- Maintain accurate records of collection efforts and member interactions in the system.
- Review accounts to be recommended for charge-off and prepare monthly reports.
- Collaborate with the vendor to locate missing collateral and refer for repossession when necessary.
- All other duties as assigned.
Requirements
- Previous collections, customer service, and telemarketing experience required.
- Regular attendance and adherence to a set schedule required, which includes breaks and lunches.
- Strong oral communication and people skills required. Must be an active listener.
- Basic understanding of technologies commonly used in debt collection: telephone systems, computer-based software applications, payments platforms and email.
- High School diploma or equivalent required, some post-secondary education a plus.
- Adhere to all federal and state collection laws, including the fair debt collection practices Act (FDCPA)
If you're ready to make a difference in our community by helping members manage their finances effectively, we invite you to apply for the Collector position at Picatinny Federal Credit Union today!
Job Types: Full-time, Temporary
Pay: $25.00 - $28.00 per hour
Benefits:
Work Location: In person
