Role Summary
Current below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership.
This role is about organization building, discipline, execution, and long-term growth, not just sales.
The Country Head sets the culture, governance, and performance rhythm for the entire USA business.
Suggested below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance.
This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.
Essential Functions & Key Responsibilities
1. Business & P&L Ownership
Current
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Own complete USA P&L: revenue, gross margin, cost, working capital
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Define annual and quarterly business plans
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Ensure pricing discipline and profitable growth
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Drive service revenue and installed-base monetization
Suggested (add FANUC “targets / budgets / cash flow / tracking”)
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Own full USA P&L: revenue, margin, opex, working capital, cash flow
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Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage)
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Enforce pricing/discount governance and profitable mix
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Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs)
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Establish performance tracking: plan vs actual, corrective actions, lessons learned
2. Organization Building & Leadership
Current
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Hire, develop, and lead Zone Heads and leadership team
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Build strong Sales, Applications, Service, and Operations culture
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Establish accountability, review cadence, and performance discipline
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Ensure right talent, right cost, right productivity
Suggested (add FANUC HR rigor + succession + compliance)
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Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance)
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Create a high-performance culture: clarity of roles, accountability, cadence, standards
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Own leadership development: coaching, performance planning, evaluation, succession planning
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Ensure organizational design supports scale (territory coverage, service footprint, parts readiness)
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Partner with global HR/legal to ensure compliance with employment requirements and company values
3. Sales & Market Strategy
Current
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Define go-to-market strategy (direct sales focus)
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Drive territory expansion and key account penetration
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Oversee funnel quality, forecasting accuracy, and conversion
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Manage strategic customers and high-value negotiations
Suggested (add FANUC “partners / integrators / proposal” where relevant)
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Define GTM strategy (direct + strategic partners where needed) aligned to global goals
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Drive territory expansion, vertical strategy, and key-account penetration
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Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance
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Own strategic negotiations and executive customer relationships
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Strengthen proposal/application capability: right solution, right risk, right margin
4. Operations, Tech Centers & Service Excellence
Current
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Ensure strong coordination between Tech Centres and Central Warehouse
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Drive machine uptime, service response, and customer satisfaction
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Oversee inventory strategy, spares availability, and repair TAT
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Reduce repeat failures and improve reliability perception
Suggested (add FANUC “execution excellence / closeouts / lessons learned”)
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Ensure seamless coordination across Tech Centers, central warehouse, and field service
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Establish service operating standards: response time, first-time-fix, uptime, escalation protocol
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Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control
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Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop
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Track execution performance and implement lessons learned (install quality, handover, repeat issues)
5. Governance, Reporting & Representation
Current
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Establish weekly, monthly, quarterly performance reviews
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Report performance transparently to global leadership
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Ensure compliance with company processes and values
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Act as face of company in USA market
Suggested (add FANUC “alignment with global strategy / customer + employee engagement”)
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Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review
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Report performance transparently to global leadership with clear actions/owners/dates
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Ensure adherence to Jyoti processes, ethics, and brand standards
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Represent Jyoti CNC externally: customers, industry events, strategic partners
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Drive employee engagement and customer satisfaction as explicit leadership outcomes
6) Performance Metrics (KPIs)
Current
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USA revenue growth vs plan
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Gross margin and discount discipline
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Forecast accuracy
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Service revenue growth
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Inventory turns and cash discipline
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Team build-out, retention, productivity
Suggested (add FANUC-style categories + execution KPIs)
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Revenue vs plan (new machines + aftermarket)
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Gross margin + discount compliance
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Forecast accuracy (monthly + quarterly)
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Installed-base monetization (service contracts / spares / retrofits)
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Service execution: response time, first-time-fix, uptime, repeat-failure reduction
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Working capital: inventory turns, AR/DSO, cash flow
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People: leadership team build-out, retention, capability development, engagement
Requirements
Qualifications & Experience
Current
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Bachelor’s in Engineering or Business (MBA preferred)
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18–25+ years CNC machine tools / capital equipment
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Proven scaling USA organizations
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Strong commercial, operational, leadership capability
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Discipline, clarity, accountability leadership style
Suggested (blend FANUC “cross-functional leadership / complexity”)
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Bachelor’s in Engineering/Business (MBA preferred)
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15–25+ years in CNC machine tools / capital equipment / industrial technology
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Proven success leading cross-functional functions (sales, applications, service, operations, finance)
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Demonstrated experience building/scaling a region or country organization
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Strong executive communication, operating cadence discipline, and customer-facing leadership
Work Environment & Physical Demands
Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.
Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.
