Advanced Vascular is a growing, prosperous and busy Interventional Radiology Center with locations in Portland and Eugene. We are interviewing now for our Portland location.
If you are flexible, ambitious, and totally committed to exceptional patient care, we want to talk to YOU!
We offer minimally invasive treatment options for patients who suffer from varicose veins, peripheral artery disease, uterine fibroids, and other serious medical conditions. To learn more about our practice, please visit us at advancedvascularcenters.com
We are an office-based practice. Our patients overwhelmingly prefer the convenience and personalized care they receive in our comfortable office setting to a frustrating hospital environment. Our cutting-edge treatment allows patients to have a less invasive, less stressful experience, and to recover more quickly, in the comfort of their own home, the same day.
Our team is comprised of an experienced, elite group of administrative and medical professionals who are committed to exceptional patient care. If you have a demonstrated track record that supports these values, we would love to talk to you!
Teamwork is important to us! We do whatever it takes to provide exceptional care to our patients. Every position is cross-functional. It's an exciting opportunity for someone who wants to learn new things and is truly a team player!
The ideal candidate will provide the highest quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without allowing quality to be compromised. Scheduling in our specialty practice is detailed and complex. Previous medical scheduling experience is preferred, and surgery or procedure scheduling experience is a plus. However, we are willing to train the right individual who demonstrates the qualities we value most.
Job Description: Patient Experience Specialist – Front Desk
Responsibilities/Skills:
- Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office
- Answer patient questions and provide assistance and directions when necessary
- Field all phone calls that arrive using our general office number and respond to all voicemails
- Respond to emails that arrive using our general office email address
- Utilize our medical office software to schedule consultations, in house imaging, and procedures for our patients
- Proactively identify and resolve scheduling conflicts
- Register new patients and update necessary records
- Distribute forms and paperwork to patients and review them for accuracy
- Process bills, invoices, and patient payments in office
- Maintain confidentiality of all patient records
- Manage inventory of necessary office supplies and coordinate reordering
- Ensure that the waiting room environment remains quiet, calm, and welcoming
- Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
Experience:
- Customer service experience is mandatory
- Experience in a specialty office preferred
- Experience in outpatient surgical scheduling for multi-specialty group preferred
- Experience with eClinicalWorks is a big plus!
Successful Candidates Will Demonstrate
- Strong critical thinking and problem-solving skills with the ability to make sound decisions independently.
- Excellent verbal and written communication skills, along with the ability to build positive relationships with patients, providers, and coworkers.
- Exceptional organizational skills and attention to detail while managing multiple priorities.
- The ability to multitask efficiently without compromising accuracy or quality.
- Dependability, accountability, and a consistent record of excellent attendance.
- A collaborative, team-first mindset with a willingness to support others and contribute wherever needed.
- A positive attitude, adaptability, and openness to learning, feedback, and continuous improvement.
- The ability to remain calm, professional, and solution-focused in a fast-paced, ever-changing environment.
Work Environment:
- Comprehensive benefits package
- M-F days
- Competitive pay
- Unlimited growth potential
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have medical office experience?
- Do you have appointment scheduling experience?
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
