Receptionist / Client Care Coordinator – Heavin's Touch LLC
Job Overview
Heavin's Touch LLC is seeking a friendly, dependable, and highly organized Receptionist/Client Care Coordinator to become the first impression of our therapeutic massage and wellness practice. We are looking for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in providing outstanding customer service.
As the face of our clinic, you will welcome clients, answer phones, schedule appointments, assist with insurance and administrative tasks, maintain a clean and organized office, and support the daily operations of our growing wellness practice. This position is ideal for someone who is professional, compassionate, detail-oriented, and enjoys working with people.
Responsibilities
- Welcome clients with a warm, friendly, and professional attitude.
- Answer incoming phone calls and return voicemails promptly using excellent phone etiquette.
- Schedule, confirm, and manage appointments using our scheduling software.
- Check clients in and out while ensuring a smooth and positive experience.
- Verify client information and assist with intake paperwork.
- Assist with basic insurance verification and administrative documentation.
- Process payments and maintain accurate financial records.
- Perform data entry with accuracy and attention to detail.
- Maintain client confidentiality and professionalism at all times.
- Keep the reception area, laundry, treatment rooms, and common areas clean, organized, and welcoming.
- Wash, fold, and organize linens throughout the day.
- Stock treatment rooms and office supplies as needed.
- Assist with filing, scanning, emailing, and general office organization.
- Respond to client inquiries by phone, text, and email in a courteous and timely manner.
- Support the massage therapists and owner with daily administrative tasks.
- Help maintain a positive, peaceful, and professional atmosphere throughout the clinic.
Qualifications
- Previous receptionist, administrative assistant, customer service, or front desk experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, email, scheduling software, Microsoft Office, and Google Workspace.
- Ability to learn new software quickly (experience with ClinicSense is a plus).
- Basic bookkeeping or payment processing experience is helpful.
- Bilingual (English/Spanish) is highly preferred.
- Professional appearance and positive attitude.
- Reliable, punctual, and able to work independently.
- Strong attention to detail and commitment to excellent customer service.
What We Offer
- Positive and supportive wellness environment.
- Opportunity for professional growth.
- Employee discounts on massage and wellness services.
- Paid training.
- Stable daytime schedule.
- Opportunity to make a meaningful difference in clients' health and well-being every day.
If you are passionate about helping others, enjoy creating exceptional client experiences, and are looking to grow with a locally owned wellness practice, we'd love to hear from you!
Heavin's Touch LLC is an equal opportunity employer and welcomes applicants who share our commitment to professionalism, compassion, and exceptional client care.
Pay: $12.00 - $15.00 per hour
Work Location: In person
