As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:
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Responding to customer inquiries via phone, email, and/or chat
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Providing fast, friendly, and professional assistance
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Troubleshooting product and service issues to find optimal solutions
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Maintaining detailed and accurate records of customer interactions
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Staying up to date on client products, services, and policies to provide accurate information
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Collaborating with teammates and sharing feedback to continuously improve the customer experience
Requirements
We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
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This is a fully remote position, but you must be located within the United States
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Fluent in speaking, writing, and reading the English language
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A reliable Internet connection and computer
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A positive, professional attitude and a passion for helping others
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The ability to work independently in a distraction-free home office
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Previous customer support experience is a plus, but not required
Benefits
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Fully remote: work from anywhere within the United States
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Full-time and part-time available
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Competitive hourly pay from $20/hr
