POSITION SUMMARY: This position supports the Park quality team as well as providing event support and will change seasonally. During the summer busy season, the primary role of this position will be to support the Park quality team by working as a Park quality technician except when needed for event support and set up. During the fall and early winter, the primary role of this position will be set up for and provide on-site support for the Halloween (Boo at the zoo) and Christmas Lights (Electric Safari) programs and events. During the winter, this position will be a key part of the snow removal team, lights and events tear down, and special Park quality and events projects.
MISSION OF THE GROUNDS AND EVENTS DEPARTMENT:
● Our mission is . . .
● to ensure that the Cheyenne Mountain Zoo grounds and guest spaces are “Zoo Crisp” every day.
● to provide first rate planning and execution of all zoo events in a way that promotes excellent customer service to the departments hosting the events as well as the guests in attendance
●To remember: every guest, every time, goosebumps!
QUALIFICATIONS AND REQUIREMENTS:
● Minimum High School Education or GED equivalent is required.
● Experience in grounds maintenance, custodial services, or events set-up preferred.
● Must be able to work non-traditional work week (one weekend day per week) and have ability to flex schedule to cover the needs of the department, projects, and events.
● Must be able to be trained to safely operate the following equipment:
●Dingo (mini loader) with all attachments
● Golf Cart/Utility Cart
● John Deere Gator
● Creative problem-solving skills
● Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers.
● Must be able to provide proof that you can legally work in the United States.
● Skilled in establishing and maintaining effective working relationships with co-workers, vendors, Zoo staff, and the public.
● Must have a high attention to detail while multi-tasking.
● Strong organizational skills project coordination
● Possess the ability to stay organized and (re)prioritize daily tasks while accurately communicating timeline expectations.
● Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
● Identifies problems and review related information to develop and evaluate options and implement solutions.
● Understands the implications of new information for both current and future problem-solving and decision-making.
● The ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
● High energy for a fast-paced work environment
● Computer Proficiency in Word, Excel, internet and email.
● Ability to research, draw conclusions, and summarize data for discussion and review
● Take ownership and pride in responsibilities
● Possess the ability to organize and prioritize while working with strict deadlines
RESPONSIBILITIES AND DUTIES: ORGANIZATIONAL EXPECTATIONS:
● Ensure discretion with confidential information.
● Maintains courteous, helpful and professional behavior on the job. Will support the success of the entire team by promoting a collaborative work environment.
● Adheres to all CM Zoo Policies and Procedures, CM Zoo Safety Policies and Procedures USDA guidelines and OSHA safety guidelines.
● Consistently contributes to problem-solving and cooperates with identified resolutions.
● Must demonstrate regular attendance and punctuality.
● Brings issues and process improvement ideas to the attention of the Supervisor.
● Maintains verbal and written skills required for the position.
● Attends meetings and participates in committees as required.
● Completes trainings as required.
● Adheres to Company Dress Code Policy. Always “Zoo Crisp!”
● Demonstrates appropriate level of time management in support of co-workers and the entire team.
● Represent the Zoo in a professional manner
DEPARTMENTAL EXPECTATIONS:
● Provide support to the Assistant Manager – Park Quality and Events in daily operations and support of zoo events.
● Within first 60 days of employment, complete training for operation of the following equipment:
o Dingo (mini loader) with all attachments
o Golf Cart/Utility Cart
o John Deere Gator
● Events Specific Expectations:
o Provide first rate event set-up all zoo events, meetings, etc. as assigned
o Flexible schedule to staff and support all after-hours events as assigned
o Clean up after/demobilize after all events as assigned
o Provide any and all assistance required by the Events Specialist
● Park Quality specific expectations:
o Responsible for cleaning, disinfecting and stocking restrooms with paper and supplies;
o Pick up and disposal of trash
o Ensure safe use, storage, handling and sanitation requirements of cleaning products and chemicals by following all applicable Federal, State and local regulations in accordance with SDS
o Special project cleaning
o All team based decisions are to be adhered to unless told differently by Supervisor
● Snow Removal Team specific expectations:
o Will be trained to execute proper zoo wide snow removal.
o Will be expected to be on time and wear proper PPE on snow removal days.
● Maintains a clean, hazard free work area and shop.
● Maintain a high level of customer service and satisfaction
● Works independently and responsibly in the absence of direct supervision.
● Consistently cooperates and supports organization in problem-solving issues.
● Requests the purchase of supplies, equipment and contract services necessary to maintain a clean, safe working environment. All request need to be approved through Assistant Manager of Park Quality and Events.
● Maintains maintenance records and files
● Participates on snow removal team.
● Ability to complete assigned tasks in a timely manner.
● Responsible for the care of tools, machinery, and vehicles under their care.
● The ability to use a variety of tools both hand and power and to operate motor vehicles safely.
● Must be able to work under exigent circumstances to finish task in emergencies and in the process maintain self-control common sense and good judgment.
● Expected to be at work and ready to begin their assigned shift at the time the shift is scheduled to start.
● Expected to maintain integrity and honesty in the performance of duties.
● Other duties as requested/assigned.
INDEPENDENT ACTION
Must be a self-starter, take initiative, possess a high level of multi-tasking ability under high degree of pressure and be able to work with limited supervision.
EXTERNAL AND INTERNAL RELATIONSHIPS
Must be a cooperative and collaborative member of the team and able to handle interruptions and requests for information and assistance from employees with an attitude of good customer service.
ACCURACY AND EFFECTIVE TIME MANAGEMENT
The need for timeliness for other required activities creates pressure. The ability to prioritize tasks and use time effectively is essential.
BENEFITS AND COMPENSATION
This Position is a fully benefited position including group medical, dental, vision life, and disability insurance; paid holiday, vacation & sick time; retirement plan, a zoo membership; and eligibility for the bonus program. This is non-exempt position, compensation for this position will be on an hourly basis.
RESPONSIBILITY FOR CONFIDENTIAL INFORMATION
This position handles highly sensitive information. Total confidentiality and discretion are mandatory regarding business information and other sensitive information.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Physical Requirements - While performing the duties of this job, the employee is frequently required to stand; walk; lift heavy objects; sit; use hands to handle or feel objects, tools, or controls; talk, see, hear and smell. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; The employee is occasionally required to reach and stretch with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may be required to endure extremes in temperature and may work in hazardous environments where personal protective equipment is required; requires standing, walking on a steep terrain (Zoo), sitting (possibly for long periods of time) and performing repetitive tasks (including working on the computer) for up to the entire work day; requires the ability to lift/carry up to 50 pounds using appropriate body mechanics, possibly for extended periods of time.
● Visual, Hearing and Communication Requirements - Requires corrected vision and hearing to within normal range, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization.
● Environmental Conditions – Working in a closed office environment. Work space may be shared. Working conditions may be noisy with fluctuating indoor and/or outdoor temperatures. May be exposed to a risk of bodily injury through contact with moving instrumentation, substances and other conditions common to an office environment. Subject to exposure to animals which may have the potential for physical aggression. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, bodily fluids, animal attack, communicable diseases, outdoor weather conditions and other conditions common in a Zoo environment. Subject to unpleasant odors.
● Pressure Factor - Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.
Pay: $20.81 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
