Service Advisor — 4-Day Work Week, Weekend Off
Monday through Thursday, 7:00 to 6:00.
The shop
Driven Diagnostics is an independent shop in Grand Junction, and we just moved into a much larger building, more bays, more lifts, more capacity than we're currently filling. That's the honest reason this job is open, and it's also where your upside is. Your pay is tied to shop gross profit, the shop has room to grow well past where it sits today, and we add technicians as the schedule justifies it. The schedule is your job.
No factory menu, no prepaid maintenance program, no corporate script. Our customers pay out of pocket, which means work gets sold on trust and a clear explanation or it doesn't get sold at all. We under-promise and then beat it. We call customers before they have to call us. Nobody picks up a vehicle without a personal review of the work performed. We sell a lot of work and we don't pressure anybody into any of it.
The job
Convert inbound calls into appointments. Build estimates that hold margin on parts and labor. Present findings, lead with the customer's concern, put value ahead of price, and ask for the approval. Update customers mid-service. Review the invoice and warranty at delivery. Book the next visit before they leave.
And make outbound calls every day, deferred work, services due, declined recommendations. That isn't a side task. It's how the schedule stays full.
Pay and benefits
$45,760 – $100,000 per year. Base hourly wage plus performance pay on shop gross profit and a monthly process bonus. Where you land in that range is driven by what you sell.
This is a non-exempt hourly position, performance pay sits on top of your hourly wages and overtime.
- Paid holidays
- Paid vacation after one year
- IRA retirement program
- Stipend options toward major medical coverage
- Supplemental medical coverage available
What we require
- Four or more years of professional service advisor experience. This one is firm.
- Clean written communication, you'll write concerns, estimates, and customer updates all day
- Willingness to run a process that already exists before you start improving it
- Valid driver's license and high school diploma
To apply:
Apply through Indeed with your resume, and include two numbers from your most recent advisor role: your average repair order and your close ratio, plus where those numbers came from. Applications without them go to the bottom of the stack
Pay: $45,760.00 - $100,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- In your most recent advisor role, roughly what percentage of the work you sold was paid directly by the customer, rather than by insurance, extended warranty, or factory warranty? Less than 25% / 25–50% / 50–75% / More than 75%
- What was your average repair order and close ratio in your most recent advisor role, and where did those numbers come from?
- This role requires outbound calls to customers every day about deferred and declined work. Describe your experience doing that.
Experience:
- Service Advisor: 4 years (Required)
License/Certification:
- Driver License (Required)
Shift availability:
Ability to Commute:
- Grand Junction, CO 81501 (Preferred)
Work Location: In person
