Work where your work matters. Work at CCRC.
CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!
You could play a key role supporting the Child Care Financial Assistance Division!
Hourly Rate: $20.00
See full job details here: http://www.ccrcca.org/wp-content/uploads/2024/01/JD-Customer-Service-Specialist-1028-Job-Flyer-10.06.25.pdf
Essential Duties and Responsibilities
Provide customer service and support to parents, providers, and other interested parties including the following responsibilities:
Customer Service and Communication (45%)
- Serve as the first point of contact for parents, providers, and other interested parties in person and over the phone. Go to our job board to apply: job board
- Operate the Agency’s main telephone switchboard using ACD software, answering calls professionally, routing them appropriately, and recording wrap-up codes.
- Greet visitors, verify family enrollment in the CC4 system, and notify the appropriate department(s) of their arrival.
- Provide clear, courteous, and attentive communication, maintaining a professional tone in all interactions.
Document and Data Management (35%)
- Receive, organize, and process mail and documents submitted by parents and providers.
- Accurately log documents in the CSC Database, date-stamp them, and forward to the correct department(s).
- Maintain accurate records and assist departments in locating visitors or document information when needed.
Clerical and Administrative Support (20%)
- Perform general clerical duties including scanning, photocopying, filing, faxing, typing, and mail processing.
- Support Agency operations by collaborating with other departments to share information and ensure smooth workflows.
Non-Essential Duties and Responsibilities
These duties include tasks that are required but currently comprise of less than 5% of the daily workflow for this job:
- Participate in departmental, agency and professional meetings and workgroups, as assigned.
- All other duties that may be required, as part of the essential functions of the job, as assigned.
Job Specifications
Minimum Required
Education and Experience: Minimum high school diploma or equivalent and one year of customer service experience.
Technical Requirements:
- Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills. MS Word and Excel experience preferred.
- Ability to handle high call volume
Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.
Work Schedule: Must have the ability to work non-traditional work schedules, which may include evenings.
Work environment: This position is fully on site in an office environment.
Background & Health Clearance Requirements:
- Background requirements determined according to the requirements of the program(s) which the position will be supporting.
- Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
- Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
- Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
- MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
- Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
- CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
- Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
- Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)
Preferred
All minimum requirements above met, plus:
- Bilingual Preferred: Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian.
PLEASE APPLY DIRECTLY ON OUR WEBSITE HERE: https://www.ccrcca.org/about/work-at-ccrc/
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Work Location: In person
