Job Overview
Summary – The Part-Sales Support Administrator will be responsible for providing exceptional customer support to online retail clients, primarily supporting customers purchasing through E-Commerce. This role ensures timely and professional resolution of customer inquiries, order issues, product questions, and service concerns while maintaining brand standards and customer satisfaction.
This position also performs clerical and administrative duties to support the E-Commerce and Operations teams.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Respond promptly to customer inquiries from Costco.com and Amazon platforms via email, portal systems, and phone (as applicable)
- Resolve order discrepancies, shipping issues, damaged product claims, returns, and refund requests
- Research order details within internal systems and coordinate with warehouse, shipping, and sales teamsRespond promptly to customer inquiries from Costco.com and Amazon platforms via email, portal systems, and phone (as applicable)
- Communicate professionally and empathetically with customers to ensure positive resolution
- Daily sales order entry
- Monitor customer feedback and marketplace ratings; escalate concerns as needed
- Maintain accurate documentation of customer interactions and resolutions
- Perform data entry and maintain accurate customer records
- Support other administrative projects as assigned
Education and/or Experience
High school diploma or equivalent required and 2–3 years of customer service experience preferred (E-Commerce or retail support experience strongly preferred)
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
- Office or administrative experience preferred
- Computer savvy / comfortable using technology
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Excellent customer service skills
- Experience with data entry, phone and email communication
- Strong organizational and multitasking skills
- Professional communication skills
- Ability to learn new systems quickly
- Attention to detail and accuracy
- Responds promptly to customer needs; Responds to requests for service and assistance.
- E-Commerce order experience preferred
- Reliable transportation
- Schedule is Monday to Friday from 10AM to 2PM
We participate in E-Verify
If you are interested apply by clicking the following link:
Career Center Home page URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3ca6dfee-a9c1-4e24-a942-a8e3179da5e4&ccId=9201070367831_2&lang=en_US
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Benefits:
Work Location: In person
