Title: Case Manager
Description: This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ+ health center. Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them.
Services we Provide:
-
Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc.
-
Housing resources for people with a steady income.
-
Connecting patients to Rehab if they are ready to go to ASAP. If not, we connect them to Resolve
-
Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment
General Duties and Responsibilities:
-
Document patient encounters in our EMR System
-
Stay knowledgeable of community resources offered to the population we serve
-
Work collaboratively with clinic staff to address any concerns of the patient
-
Answer and respond to tiger text and e-mails in real time
-
Navigate clients through the processes needed to connect them to the programs and services available
-
Be available to the clients throughout the medical case management processes
-
Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues
Specific Duties and Responsibilities
-
Be the point person to coordinate patient intakes at the clinic
-
Help manage the caseload on the spreadsheet as the CM team needs
-
Be patient and attentive to patients’ needs
-
Quick to adapt to high pressure situations
-
Always find a solution to the patients’ needs, and assist them in completing tasks
-
Keep an organized work ethic and document all encounters
Requirements:
-
Bachelor’s degree or equivalent case management experience preferred
-
Strong communication and people skills
-
Experience with patient-centered care
-
Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills
-
Ability to work collaboratively in team-based care.
-
LGBTQIA cultural competency
-
Understanding of the relationship between physical health, mental health, and social determinants of health
-
Commitment to providing high quality care to historically underserved populations
-
Knowledge and comfort working with patients with drug and alcohol use disorders
-
Ability to adapt to a work environment that is constantly changing and not always structured
-
Completely understand the healthcare privacy laws as outlined in HIPAA
-
Attend morning huddles
-
Ability to multi-task
-
Maintain a professional attitude and demeanor while working in the clinic
-
Separate personal life from work
