Job Overview: We are a telecommunications company seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for managing customer accounts and providing exceptional service to ensure their needs are met. This is a part-time position with opportunities for growth and advancement.
Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Manage and service customer accounts, including billing and account changes
- Perform data entry tasks accurately and efficiently
- Sell and upsell fiber internet, mobile, TV, and phone services
- Maintain a high level of professionalism and phone etiquette at all times
- Provide excellent customer service by addressing customer concerns and resolving issues promptly
- Perform light housekeeping duties, including wiping down counters and workstations, emptying trash, cleaning the employee restroom, etc.
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to navigate computer systems and perform data entry tasks accurately
- Sales experience or knowledge of upselling techniques is beneficial
- Excellent phone etiquette and interpersonal skills
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey with us!
Pay: $15.00 - $20.00 per hour
Work Location: In person
