Overview
Join our compassionate hospice team as an Intake Coordinator, where your organizational skills and empathetic communication will play a vital role in providing exceptional patient care. In this dynamic office-based position, you will serve as the first point of contact for patients and their families, ensuring a smooth and efficient intake process. Your expertise in medical administrative support and knowledge of health regulations will help facilitate timely admissions and coordinate care seamlessly. This role offers an opportunity to make a meaningful difference in the lives of those facing life-limiting illnesses while working in a supportive, team-oriented environment.
Responsibilities
- Act as the primary contact for new patient inquiries, guiding families through the intake process with professionalism and compassion
- Collect and verify patient information, including medical history, insurance details, and eligibility criteria, ensuring accuracy and completeness
- Utilize patient management software and Electronic Health Records (EHR) systems to document all intake activities accurately and efficiently
- Coordinate with healthcare providers, insurance companies, and internal teams to facilitate timely admissions and ensure compliance with health regulation policies
- Maintain strict confidentiality of patient information in accordance with HIPAA regulations and organizational standards
- Answer phone calls promptly, providing clear information about services, scheduling appointments, and addressing inquiries with customer service excellence
- Support medical administrative tasks such as data entry, typing reports, managing documentation, and maintaining organized records
Qualifications
- Proven experience working in a medical office environment or healthcare setting, preferably with hospice or palliative care services
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes
- Strong understanding of health regulation policies, insurance procedures, and medical terminology
- Experience with medical administrative support tasks including patient data entry and managing electronic health records (EHR/EHR systems)
- Familiarity with patient management software and electronic health records (EHR) systems to streamline intake processes
- Excellent customer service skills with the ability to communicate empathetically via phone and client interactions
- Knowledge of health insurance processes to assist with coverage verification and billing inquiries
- Ability to maintain patient confidentiality diligently while managing sensitive information
- Strong typing skills for accurate data entry and documentation
- Office experience demonstrating organizational skills, attention to detail, and multitasking abilities
- Bilingual - Spanish Preferred
Embark on a rewarding career where your dedication enhances patient experiences during challenging times. We are committed to supporting your growth through a collaborative environment that values compassion, professionalism, and excellence.
Pay: $25.26 - $30.42 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
