Inventory & Customer Support SpecialistJob Summary
We are seeking a high-energy, detail-oriented, and customer-focused Inventory & Customer Support Specialist to join our team in Twin Falls. This is a multi-faceted role where you will manage incoming inventory for our online sales operations and provide top-tier service to our local and digital customers in a fast-paced environment.
We are a 90-year-old, family-owned business, and we take immense pride in our legacy and our team. We can teach you our inventory systems, but we cannot teach hustle and a positive attitude.
CRITICAL REQUIREMENT: As a licensed firearms dealer, all employees are subject to background checks. Applicants must have NO FELONY CONVICTIONS or any other legal prohibitions against possessing firearms.Who You Are (The Ideal Candidate)
- Strong Work History: You have a steady, reliable employment background that shows you stick with your commitments and take your jobs seriously.
- Continued Desire to Improve: You are coachable, welcome constructive feedback, and are always looking for ways to sharpen your skills and improve store processes.
- High Accountability: You take ownership of your responsibilities, admit when mistakes happen, and actively work to fix them. You don't pass the buck.
- Responsible: You take personal responsibility for the accuracy of your work. You understand the high-stakes nature of our inventory and treat federal paperwork with the utmost care.
- Respectful & Professional: You treat all customers, coworkers, and vendors with dignity and respect. You maintain a helpful, welcoming attitude at all times.
- Thrives in a Fast-Paced Environment: You enjoy an active, high-energy workday and can pivot quickly between processing inventory and helping customers without missing a beat.
- Highly Self-Motivated: You take ownership of your day, don't wait to be told what to do, and actively look for ways to be productive.
- Natural Leadership Skills: You take ownership of your work area, lead by example, and are comfortable guiding or training others as the team grows.
- Uncompromising Attention to Detail: You double-check your work, notice the small things, and take pride in accuracy—whether counting stock or processing strict federal paperwork.
- A Hard Worker with Hustle: You take initiative to get things done and enjoy staying busy.
- Great Phone Presence: You are well-spoken, polite, and confident when speaking with customers over the phone.
- Reliable & Punctual: You show up on time, do what you say you are going to do, and can be counted on by your crew.
- Team-Focused: You understand that we win as a team. You are always willing to jump in and help a coworker with order fulfillment or stocking.
Key Responsibilities
Inventory & Receiving
- Inbound Logistics: Receive, unload, and inspect incoming shipments for accuracy and quality.
- Verification: Verify received items against purchase orders to ensure correct quantities and exact models.
- Stocking & Organization: Record inventory movements in the system and stock items in designated locations with clear labeling.
- Order Fulfillment: Assist with order picking, packing, and shipping activities as needed.
Customer Service & Retail Operations
- In-Store Support: Greet and assist retail customers walking into the store with a welcoming attitude.
- Sales & Background Checks: Guide customers through the firearms purchase process, including accurately processing background checks through the FBI National Instant Criminal Background Check System (NICS).
- NFA & Class 3 Transfers: Assist customers with ATF Class 3 Special Occupational Taxpayer (SOT) transfers, ensuring all National Firearms Act (NFA) rules and paperwork are followed precisely.
- Digital Support: Respond to customer inquiries via email regarding product availability and order statuses.
- Phone Support: Answer incoming calls professionally, answering questions or directing calls appropriately.
Requirements
- Experience & Reliability: A strong, proven work history demonstrating longevity and commitment to previous roles.
- Growth Mindset: A strong desire to learn, grow, and continuously improve daily operations.
- Regulatory Compliance: Extreme attention to detail and personal responsibility when completing federal paperwork, processing NICS background checks, and assisting with Class 3 SOT transfers.
- Leadership & Initiative: Demonstrated self-motivation, accountability, leadership skills, and the ability to solve problems independently.
- Communication Skills: Excellent verbal and written communication skills for assisting customers in person, over the phone, and via email.
- Core Skills: Strong attention to detail, accuracy in record-keeping, and basic math skills for inventory counts.
- Tech Skills: Familiarity with computers and the ability to navigate web-based databases (like NICS and ATF eForms). We will train on specific inventory software.
- Physical Demands: Ability to stand for extended periods and lift heavy loads safely during shift hours.
- Bonus Points: Familiarity with firearms or NFA items is a huge plus!
- Industry & Safety Requirements (Strictly Enforced):
- NO FELONY CONVICTIONS: Due to federal regulations regarding firearms handling, applicants must have a clean criminal record with no felony convictions.
- Must be 21 years of age or older (required for handling handguns).
- Drug-Free Workplace: We are a drug-free environment. All applicants must be able to pass a drug screening.
Benefits & Perks
- Employee discount
- A supportive, team-focused work environment with deep roots in the community
Location
- Twin Falls, ID 83301 (Required)
Pay: $15.00 - $16.00 per hour
Expected hours: 40.0 per week
Benefits:
Ability to Commute:
- Twin Falls, ID 83301 (Preferred)
Work Location: In person
