The Director, Customer Experience & Strategy is responsible for leading and evolving the end-to-end customer experience strategy across fuel and lubricants businesses. This role oversees a cross-functional organization focused on delivering consistent, high-quality customer interactions while ensuring efficient, scalable operational execution.
The position has direct accountability for core operational processes supporting Customer, Vendor and Sales functions—including onboarding, data management, payment processing, and process governance—while serving as the “Voice of the Customer” across the organization. This leader drives continuous improvement, strengthens customer satisfaction and retention, and ensures operational excellence through standardized processes, strong controls, and cross-functional collaboration.
