Receptionist & Client Experience Coordinator
The Vanity Haus | Hartsdale, NY
About Us
At The Vanity Haus, we believe every client deserves an exceptional salon experience from the moment they walk through our doors until the moment they leave. We are a luxury Dominican salon dedicated to healthy hair, outstanding customer service, and creating an environment where both our clients and our team can thrive.
We are looking for someone who shares our passion for excellence and is excited to become an important part of our growing business.
Position Summary
The Vanity Haus is seeking an enthusiastic, professional, and highly organized Receptionist & Client Experience Coordinator to become the welcoming face of our salon. This role is much more than answering phones or scheduling appointments. As the first and last impression of our business, you will play an essential role in delivering an exceptional client experience while helping our salon operate efficiently each day.
Working closely alongside the owner, you will receive hands on training in The Vanity Haus culture, client experience standards, and our Standard Operating Procedures (SOPs). We are looking for someone who is excited to learn, eager to grow, and motivated to build a long term career within our company.
The ideal candidate is warm, dependable, detail oriented, proactive, and passionate about providing outstanding customer service. If you enjoy creating memorable experiences, thrive in a fast paced environment, and take pride in staying organized, we'd love to meet you.
ResponsibilitiesGuest Experience
As the first and last impression of The Vanity Haus, you will be responsible for creating an exceptional luxury experience for every guest.
- Welcome every client with warmth, professionalism, and enthusiasm.
- Learn clients' names and upcoming services before they arrive.
- Check clients in and notify their stylist immediately.
- Escort guests to their stylist's station or waiting area.
- Offer every guest complimentary coffee, tea, water, or a complimentary snack.
- Ensure every client feels comfortable and cared for throughout their visit.
- Answer questions regarding salon services, pricing, policies, and products.
- Assist with client checkout and payment processing.
- Encourage every client to reserve their next appointment before leaving.
- Invite satisfied guests to leave a Google review.
Front Desk & Administrative Operations
- Open and prepare the salon before the first appointment.
- Answer incoming phone calls with professionalism and confidence.
- Schedule, modify, and manage appointments.
- Respond promptly to phone calls, emails, text messages, and social media inquiries.
- Maintain accurate client profiles, appointment notes, and color records.
- Prepare color formula sheets for stylists before appointments.
- Process retail purchases and maintain inventory records.
- Count and balance the cash drawer at opening and closing.
- Assist with weekly inventory counts and restocking.
- Complete all opening and closing procedures according to salon SOPs.
Social Media & Brand Representation
- Capture professional before and after photos and videos with client consent.
- Assist with Instagram, Facebook, TikTok, and other social media platforms.
- Help create engaging content that reflects The Vanity Haus brand and culture.
- Maintain a polished, professional representation of the salon both in person and online.
Salon Operations
- Maintain a clean, organized, and welcoming reception area throughout the day.
- Restock beverages, snacks, retail displays, and salon supplies.
- Assist stylists with client preparation for color and chemical services.
- Support the team wherever needed to ensure a seamless client experience.
- Identify opportunities to improve daily salon operations and client satisfaction.
Growth & Training
This position works directly alongside the owner of The Vanity Haus and offers the opportunity to learn every aspect of salon operations. You will receive hands on training in our culture, client service philosophy, and Standard Operating Procedures (SOPs).
We are looking for someone who is excited to grow with our business, embraces feedback, takes initiative, and is committed to learning the systems that have helped build our salon. Our goal is to invest in someone who wants more than just a job. We are looking for someone who wants to build a long term career with our team.
QualificationsRequired
- Fluent in both English and Spanish.
- Excellent verbal and written communication skills.
- Friendly, welcoming, and professional demeanor.
- Strong organizational skills with excellent attention to detail.
- Ability to multitask and remain calm in a fast paced environment.
- Comfortable using computers, email, and learning new software.
- Reliable transportation and punctual attendance.
- Ability to work collaboratively as part of a small team.
- Positive attitude with a willingness to learn.
- Ability to maintain confidentiality and professionalism.
- Ability to maintain a polished, professional appearance while representing The Vanity Haus brand.
Preferred
- 1+ year of experience in customer service, hospitality, retail, or another client facing role.
- Previous salon, spa, or beauty industry experience.
- Experience using appointment scheduling or POS software.
- Experience creating content for Instagram, Facebook, TikTok, or other social media platforms.
- Retail sales or product recommendation experience.
- Strong organizational and time management skills.
- A proactive mindset with the ability to anticipate the needs of clients and the salon team.
- A genuine passion for the beauty industry and delivering exceptional customer service.
- Open to coaching, eager to learn, and excited to grow with a small business.
Schedule :Full Time
Monday: 9:45 AM to 6:00 PM
Tuesday: 9:45 AM to 6:00 PM
Thursday: 9:45 AM to 6:00 PM
Friday: 9:45 AM to 6:00 PM
Saturday: 8:45 AM to 4:00 PM
Closed Wednesdays and Sundays.
Part time opportunities may be considered, if you feel you are a good fit please do not hesitate to reach out.
Benefits
- Employee discounts on products and salon services.
- Paid training and hands on mentorship.
- Ongoing professional development.
- Career advancement opportunities.
- Supportive, team oriented work environment.
- Opportunity to work directly alongside the owner and gain valuable experience in salon operations, client experience, and small business management.
Ready to Join Our Team?
Please submit your resume along with a brief introduction telling us why you'd be a great fit for The Vanity Haus.
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Education:
- High school or equivalent (Required)
Language:
Ability to Commute:
- Hartsdale, NY 10530 (Required)
Work Location: In person
