Summary:
The Customer Service Representative – Move-Out Assistant is responsible for ensuring the smooth and efficient transition of properties from rented status to vacant status.
Essential Functions:
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Responsible for ensuring properties are ready for show with awareness of the “curb appeal” of properties.
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Schedules and at times conducts inspections of newly vacated properties managed by the company.
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Orders necessary repairs and/or cleaning by appropriate vendors.
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Works with vendors to secure the best services and rates for the company.
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Maintains work areas and office in clean and orderly manner.
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Provides former tenants with a written accounting of deposit funds and any charges against deposit funds.
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Prepares correspondence letters to tenants, owners, and investors.
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Prepares daily/weekly/monthly reports as required.
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Works to obtain and maintain full occupancy.
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Audits processes to ensure compliance with standardize procedures; Prepares and audits move-in/move-out paperwork; Prepares and monitors work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.
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Prepares vacant rentals, including dusting, cleaning, and vacuuming.
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Serves as liaison between the company, owners and residents during a move-out.
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Negotiates resolutions between tenants, upholding the rules and regulations set forth in the rental agreements.
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Timely and successfully handles resident requests for service, complaints, or problems.
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Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.
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Answer and create work orders from the afterhours/weekend emergency phone line on a rotating basis.
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Travel to properties in through Northern California as needed.
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Attend meetings and events in Chico office as required.
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Assist with daily work orders as needed
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Regular attendance.
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Overtime as required.
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Other tasks as assigned.
Other Functions:
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Performs related duties consistent with the scope and intent of the position.
Mental and Physical Demands:
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Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
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Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
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Ability to lift up to 50 pounds.
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Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.
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Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.
Supervisory Responsibilities:
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This position does not have any supervisorial responsibilities.
Core Competencies/Qualifications:
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Commitment to the company’s mission.
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High school diploma or GED. Additional education and/or training is preferred.
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Education, training, skills, and experience necessary to carry out assignments.
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Ability to read, write, speak and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage.
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Demonstrated computer skills with proficiency in Word and Outlook.
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Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
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Self motivated, punctual, detail oriented, and able to work independently.
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Must have excellent organizational and interpersonal skills.
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Two (2) or more years experience in the property management field.
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Knowledge of multi-family dwelling rentals and larger complex management.
