Function Outline:
Admission/Intake:
Greet patients and visitors to the facility. Notify facility personnel of arrival as needed.
- Contact patients who are more than 15 minutes late and communicates information to Pre Op staff.
- Obtains ride information from patient.
- Copy insurance card(s).
- Verify patient identity, financial ,demographic and insurance information.
- Reprint label and consent/face sheet, correct PAS as needed
- Notify Insurance Verifier of insurance changes..
- Confirms primary and secondary insurance order based on COB rules.
- Direct patient to complete accident questionnaire or COB forms.
- Directs patient to review NPPR/ HIPAA information.
- Obtain patient/responsible party signatures.
- Collect State reporting data and input into PAS, if applicable.
- Complete Medicare Secondary Payer Questionnaire (MSPQ).
- Accept and record patient cost share payments.
Reception:
- Greet and direct visitors to the correct departments.
- Maintain visitor sign in.
- Provide facility parking information and directions to patient’s family or ride. Validate parking, if applicable.
- Maintain clean and tidy waiting room/lobby area.
- Manage office and food supply ordering for facility.
- Verify vendor appointments and obtain signature in visitor log.
- Act as a resource for facility visitors and physicians.
- Answer all incoming calls to the facility. Relay information in accurate, concise mannerMaintains patient privacy per HIPAA regulations.
- Mail/Deposit:
- Open mail, date stamp and distribute.
- Copy checks and log onto One-Write.
- Prepare deposit slip and obtain a verifying signature. Forward deposit to RBO.
- One Write Receipting:
- Reconcile One-Write, sign and forward to BOM.
- Checks and cash to be kept in safe until deposited to bank.
Medical Records: Chart Completion
- All documents per audit sheet are in the chart.
- All documents have a signature and date, as necessary.
- All facility forms has a patient label. Labels do not go on forms obtained from outside sources.
- Operative reports are complete and signed.
- Pathology reports are logged and filed.
- Carry out steps to bring non-compliant records to compliance. i.e.: secure signature from nurse, anesthesiologist, or surgeon.
- Electronic and stamp signatures are in compliance with accrediting agency.
- Daily, sets out surgeon folders on their surgery day to obtain signatures, complete physician queries, etc…
- Update documents in physician folders every day and ensure they are locked up during non-business hours.
- Maintains charts in accordance with American Health Information Management Association.
- Operative Report:
- Receive operative notes electronically and review for completeness and accuracy
- Log op notes. Request outstanding op notes from physician, following facility protocol.
- Send operative notes to surgeons, PA, cc’s…
- Give copies of op note to biller and/or coding dept., as needed.
Medical Record Request:
- Log all requests from outside sources. (patient, attorney, insurance co.)
- Ensure requests have appropriate patient signature/approval.
- Review verbiage for prohibitive items: (HIV, alcohol treatment…)
- Request records from storage , as needed.
- Copy only the records that are being requested and do not include records from outside sources. (MRI report, physician office notes)
- Record checks received for medical record copying fees on One-Write as non-AR.
- Send invoices to requesting party, if a copy fee not received. Keeps a log of these transactions.
- Records requested bysubpeona will be reviewed for completeness by a clinical staff member and are processed per Corpus Christi Endoscopy Center policy/process guidelines.
- File completed medical record requests in patients chart and log for disclosure tracking purposes.
Chart Audit:
Audit charts for completeness and identifies trends for management
- Audit charts for completeness and identifies trends for management
- Tags charts for signatures as necessary
Retrieving records: Review schedule for dates of service (2 weeks ahead) and look for repeat patients.
- Locates, signs out, and delivers medical records requested by hospital departments.
- Filing:
- File completed charts daily.
- Maintain efficient and orderly filing system for both completed and incomplete records.
- Periodically purge outdated records and prepare for storage.
- Access to outside record storage will be restricted to facility management and key personnel.
- Before sending charts to storage, log each chart and compare to list of patients from PAS. Note and research missing charts.
- Maintain log of charts received and returned to storage.
- Perform other duties as required.
Education:
- High school or equivalent (Required)
Experience:
- Medical Receptionists & Patient Registrars: 2 years (Required)
Work Location: In person
