Description:
The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.
Patient AR Management
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Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
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Document interactions and escalate unresolved barriers.
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Monitor and report AR aging trends in total and by branch.
Athena Patient Payment Tools — Setup, Management & Optimization
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The coordinator will set up, document, activate, and manage the following Athena workflows to completion:
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Athena Payment Plans - configure and transition to automated payments
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Athena Statement Pay - activate and ensure full functionality
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Athena Guest Pay - enable platform-wide usage
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Athena Card on File - activate, document workflows, and train relevant staff
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Collection Agency Conversion
- Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
Project Management
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Lead AR related projects from planning to completion.
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Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables.
Cross Functional Collaboration
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Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
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Support automation, AI initiatives, and call campaign integrations as needed.
Process Documentation & Workflow Development
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Create, standardize, and maintain RCM process documentation for all assigned workflows.
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Map current gaps, design improved processes, and ensure cross functional adoption.
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Track progress and report regularly to supervisor.
Requirements:
- Bachelor’s degree in healthcare administration or a related field.
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Experience in a medical group or multisite RCM environment.
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Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation.
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Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features).
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Strong understanding of patient billing, statements, and consumer side RCM processes.
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Excellent verbal communication skills for patient financial discussions.
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Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors).
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Strong project management abilities for planning, documenting, and executing cross functional initiatives.
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Ability to draft, refine, and maintain process documentation and standard workflows.
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Effective organizational skills with the ability to manage multiple priorities.
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Self-starter with consistent follow-through.
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Highly detail oriented and process driven.
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Comfortable in a fastpacked RCM environment with competing deadlines.
