About the Position
We are looking for a friendly, professional, reliable, and energetic Front Desk Agent to join our hotel team.
The Front Desk Agent is one of the first and last points of contact for our guests, so we are looking for someone who genuinely enjoys helping people and providing excellent customer service. The ideal candidate is responsible, organized, comfortable working independently, and able to multitask in a fast-paced hotel environment.
Previous hotel or front desk experience is preferred, but we are also willing to consider motivated candidates who are eager to learn.
Currently looking to work Monday-Tuesday / Thursday-Friday 3-11pm (4 days)
Availability to cover extra shifts when needed.
Responsibilities
- Welcome guests in a friendly and professional manner
- Perform guest check-ins and check-outs
- Process payments and maintain accurate guest accounts
- Handle hotel reservations, modifications, and cancellations
- Answer incoming phone calls and respond to guest questions
- Assist guests with hotel information, directions, local recommendations, and special requests
- Communicate professionally with guests in person, by phone, and through hotel booking platforms
- Respond to guest concerns and help resolve issues in a professional manner
- Coordinate with housekeeping and maintenance regarding room status and guest requests
- Monitor room availability and ensure reservation information is accurate
- Maintain a clean, organized, and professional front desk and lobby area
- Complete shift reports and other front desk documentation
- Follow hotel policies, procedures, and safety standards
- Perform other front desk and guest-service duties as needed
What We Are Looking For
- Excellent customer service and communication skills
- Friendly, positive, and professional attitude
- Reliable and punctual
- Strong attention to detail
- Ability to multitask and stay organized
- Comfortable using computers and learning hotel software
- Ability to remain calm and professional when handling guest concerns
- Ability to work independently and make responsible decisions when needed
- Strong problem-solving skills
- Team-oriented while also being comfortable working independently
- Hotel, hospitality, customer service, or front desk experience is a plus
Schedule
Candidates should have flexible availability, including the ability to work:
- Weekdays
- Weekends
- Holidays
- Morning and/or evening shifts as scheduled
Why Join Our Team?
We are a boutique hotel located in the heart of North Hollywood. Our team works closely together to provide guests with a welcoming, comfortable, and memorable experience.
We are looking for someone who wants to be more than just the person behind the front desk. We want a team member who takes pride in the property, enjoys helping guests, and is willing to contribute to the overall success of the hotel.
If you are dependable, professional, energetic, and enjoy working with people, we would love to hear from you.
Pay: $19.00 per hour
License/Certification:
- Driver License (Preferred)
Work Location: In person
