Be an example of living the mission and core values.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Optimize team member performance through effective ongoing evaluations, recognition, rewards and coaching management practices.
Using our core values: proactively and successfully hire, train, coach and retain all department team members.
Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.
Directly supervises the finance managers, sales staff, set up technicians, set up managers, and other support staff as needed.
Proactively and consistently recruit strong talent to counteract natural attrition.
Turnover quality candidates to other departments if you do not have current openings.
Proactively and consistently train salespeople on how to effectively sell and service customers: including approaching, negotiating, closing the deal and following up when necessary.
Manage retention of the team members within your department.
Use servant leadership principles to coach and grow the team.
Ensure sales team and direct reports successfully advance through the Compass Program.
Effectively use the Job Tracks system in accordance with company policy.
Manage team member appearance and personal brands in accordance with the team member manual and MMS’s brand.
Ensure the highest level of safety standards are maintained.
Include the GM on corrective disciplinary actions and submit support to Human resources in a timely manner.
Know when to and effectively communicate with Human resources when needed.
Actively manage team member retention.
Direct and maintain exceptionally above average cleanliness and organization of the sales department and set up.
Maintain an ethical environment among team members that is always beyond reproach.
Regular predictable attendance during store hours is required to manage the sales team,finance and set up teams and other support staff.
Effectively communicate and collaborate with other departments.
Come to all meetings fully prepared.
Act in a way that clearly exemplifies the mission and values of MMS.
Maintained continued personal and professional development by completing all MMS required reading.
Effectively have crucial conversations that lead to growth and development.
Effectively establish the selling price of units as a part of desking the deals.
Effectively establish the purchase price of preowned units as a part of desking the deals.
Effectively manage CRM systems to maximize leads and ensure customer loyalty and retention.
In collaboration with the General Manager develop and own the department budgets.
Maintain and strengthen successful customer and community relations. Ensure that CSI scoring and online reviews related to your department are understood and improved where possible.
Per segment margins are within or above MMS group averages.
Take the necessary steps to learn new ways to creatively submit and structure sales deals.
Effectively use all digital systems per company policies.
Trello
CRMs
Simple Dealer
OEM websites
Work within CRM to follow up on deals and clear out to-dos by scheduling appointments.
Use the CRM program to its maximum capacity. Text, email blasts, logging etc.
Effectively and accurately use EVO to build deals per company policies.
Ensure deals are funded and finalized in a timely manner.
Ensure timely warranty registration of all new units sold.
Effectively create and utilize all sales operations reporting.
Ensure all employees have clearly defined monthly, weekly and daily goals that they understand and track.
Create and follow a consistent training schedule that includes the following: phones, Finance integration, product knowledge, sales process, overcoming objections, people skills and culture.
Train a minimum of 4 days per week with 1 being led by the Finance Manager.
Involve the other departments’ frontline salespeople in at least one training session per week.
Organize and execute a daily huddle with all sales people to discuss programs, spiffs, inventory, triumphs/failures of the previous day, ads, specials and upcoming events.
Follow up daily on all of the approved deals waiting on items to move forward.
Manage the Dealer Transfer process. Ensure payments are collected timely.
Complete phone call surveys and mentor team members based on the results.
Be able to functionally back up the F&I Manager in his/her absence and maintain goals.
Supervise the accuracy and scheduling of the build department.
Ensure PDI compliance of the build department.
Ensure the return of unit crates to the correct manufacturer in order to prevent penalties.
Responsible for deal compliance. All red flag, ofac, privacy laws and any/all other regulations required by law or MMS.
Ensure compliance with all sales processes.
Track and manage the use of Errors and Omission expenses with the intent of preventing future issues.
Ensure CSI and online reviews related to sales are tracked and improved where possible.
Communicate with GM and other managers weekly in a preventative manner to ensure the best CSI outcomes.
Maintain a minimum CSI % of: BRP 85% R12 - Polaris 89.5% R12 - All other OEMs 93%+.
Maintain a minimum Google Score of 4.5 stars or higher.
Maintain compliance with sales processes, laws, government regulations, dealer agreements, lender agreements, company guidelines and policies
Establish, manage and adjust the inventory plans with effective ordering as required including forecasts. Monitor turnover monthly. Merchandise effectively.
Maintain and strengthen manufacturer and vendor relationships. Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible
Manage non-essential inventory (base units, requested units) in EVO.
Manage Used Inventory turns.
Manage Used Inventory Age based on company standards (standards subject to change based on market conditions)
Ensure all newly added used unit inventory is listed online within 48 hours of arrival with clean consistent images if in sellable condition.
Manage the reconditioning of used inventory.
Ensure all inventory on display is accurately tagged.
Manage unit inventory presentation (merchandising) . Online, in store and on display. Units and messaging are to be consistent with the MMS brand. Clean and in the best visual condition possible.
Analyze inventory to actively forecast needs.
Weekly review new inventory over 270 days old and make action plans for each
Weekly review used inventory over 90 days old and make action plans for each
As needed work with the Parts Manager to coordinate hero builds so that there is always at least 1 on display
Work with GM on unit orders. Make recommendations/requests.
Communicate with GM on slow moving inventory and ensure units are priced at the correct margin.
Maintain and strengthen manufacturer and vendor relationships.
Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible.
