Branch Manager - Abilene, Buffalo Gap Road
Position Summary
The Branch Manager leads the overall performance, growth, and customer experience of the branch, ensuring high-quality service delivery, regulatory compliance, operational excellence, and effective staff management. This role is responsible for cultivating strong customer and community relationships, maintaining a safe and clean branch environment, and overseeing all aspects of branch operations and employee development.
The Branch Manager provides expert financial guidance, supports customers through needs-based conversations, and ensures all activities adhere to established Bank policies, procedures, and objectives. Within the scope of authority, this role performs any function necessary to deliver exceptional service, support team success, and ensure the branch meets its performance goals.
Duties and Responsibilities
- Oversees all daily operations of the branch—ensuring seamless, timely, and compliant customer service delivery.
- Manages and maintains excellent customer experience across all service channels, including ITM experience, lobby engagement, and any external waiting or service touchpoints.
- Demonstrates full commitment to the success, culture, and development of the banking center and its employees.
- Maintains comprehensive knowledge of all bank products, services, systems, and policies in order to support customers and guide staff effectively.
- Resolves complex customer concerns and escalated service issues while modeling superior customer service standards for the branch team.
- Performs leadership duties by assigning work, monitoring performance, reviewing accuracy, and ensuring tasks are completed according to bank policy and regulatory expectations.
- Leads and supports staff development through coaching, mentoring, performance feedback, and reinforcement of operational and service expectations.
- Ensures compliance with all internal controls, security procedures, audit requirements, and regulatory standards across branch environments.
- Monitors branch performance metrics—including deposit growth, customer experience scores, operational performance, and employee productivity—and implement strategies to strengthen results.
- Actively engages in community outreach and business development efforts to expand customer relationships and enhance the bank’s presence in the service area.
Minimum Qualifications
- High School Diploma, or equivalent required
- Associates or Bachelors Degree, or equivalent preferred
- Minimum three (3) years of banking experience, including at least one (1) year in a leadership role
- Proven success in sales leadership, relationship development, and business growth
- Strong ability to coach, develop, and motivate high-performing teams
- Excellent communication, relationship-building, and client service skills
- Strong operational, compliance, and risk management focus
- Demonstrated ability to drive results while delivering an exceptional client experience
- Highly organized with strong attention to detail and sound decision-making skills
- Ability to analyze reports, financial data, and performance metrics to identify opportunities, drive results, and effectively communicate insights to executive leadership
Equal Opportunity Employer/Disability/Veterans
