Overview
As a Merchant Success Coordinator, you will help small and mid-sized businesses choose payment and point-of-sale solutions that fit how they operate. You will speak with business owners, learn about their goals, recommend options that make sense for their business, and guide them through next steps in a consultative, relationship-focused way.
This remote, full-time, entry-level role blends onboarding, relationship building, and business development. Training and ongoing coaching are provided.
What You'll Do
- Have conversations with business owners about their operations and needs
- Recommend payment and POS solutions based on those needs
- Move interested merchants through the onboarding and setup process
- Join scheduled calls and conduct follow-ups
- Build rapport and long-term relationships with merchants
- Track activity and updates in the CRM system
- Partner with your team to support growth goals
What We're Looking For
- Comfortable starting and leading conversations
- Motivated and goal-oriented
- Coachable and open to feedback
- Organized and reliable in a remote environment
What's Offered
- Entry-level friendly with structured training
- Pre-qualified leads and scheduled conversations
- Ongoing training and mentorship
- Supportive, team-focused culture
- Performance-based compensation
- Full-time schedule with no weekends
- Long-term career advancement opportunities
Pay: $55,000.00 - $75,000.00 per year
Benefits:
Work Location: Remote
