Supports the daily operations of the Residences department and serves as a key operational leader in the absence of the Senior Manager. Assists in managing luxury condominium facilities, ensuring all common areas, back-of-house spaces, and shared amenities are maintained to high standards that protect and enhance the property's value.
Partners with the Residences leadership team to execute departmental strategies, deliver exceptional Owner and Resident experiences, and support financial and operational goals. Provides hands-on leadership, ensuring service standards are consistently met, team members are engaged, and property conditions reflect brand expectations.
CANDIDATE PROFILE
Education and Experience
- 2-year degree in Business Administration, Hospitality, or related major; 2+ years of experience in guest services, front desk, housekeeping, or related operations OR • 4-year bachelor's degree in a related field; 1+ year of relevant experience
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CORE WORK ACTIVITIES
Supporting Property Operations
- Assists in executing operational strategies aligned with brand standards. • Supports review of Owner Engagement Survey results and helps implement action plans. • Conducts routine property walk-throughs to ensure cleanliness, maintenance, and service standards are upheld. • Works closely with Engineering and Housekeeping to address maintenance needs and preventative upkeep. • Engages regularly with Owners and Residents to understand needs and identify improvement opportunities. • Helps monitor departmental performance through reports and participates in budget tracking.
- Identifies and escalates building or service issues and assists in resolution. • Upholds standards related to safety, security, privacy, and asset protection.
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Supporting Team Leadership
- Provides day-to-day supervision of Residences team members. • Reinforces service standards and leads by example in all Owner and Resident interactions. • Supports training and onboarding of team members. • Participates in daily operations meetings and helps drive accountability. • Recognizes team contributions and fosters a positive work environment.
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Supporting Stakeholder Relationships
- Assists in preparation for board meetings and supports follow-up actions. • Maintains professional relationships with Owners, Residents, and internal departments. • Supports communication between Residences leadership and stakeholders.
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Supporting Financial Performance
- Assists in managing departmental expenses and identifying cost-saving opportunities. • Monitors labor and controllable costs with guidance from leadership. • Supports initiatives that improve operational efficiency while maintaining service quality.
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Supporting the Owner Experience
- Helps ensure all common areas meet or exceed Owner expectations. • Responds to Owner and Resident feedback promptly and professionally. • Supports the execution of service initiatives that enhance satisfaction and engagement. • Maintains strong, collaborative relationships with team members and residents. • Assists in the planning and execution of Owner engagement initiatives, including “days of celebration,” social events, and local business partnerships that enhance the residential experience and provide added value to Owners.
