About Us
New Image Restoration is a fast-growing restoration company specializing in water, fire, mold, and contents restoration. We help homeowners and businesses recover from unexpected property damage by providing responsive service, clear communication, and high-quality work.
We are a close-knit, driven team looking for a dependable and motivated person who is organized, professional, and ready to grow with the company.
Position Overview
We are seeking a full-time Office & Accounts Receivable Assistant to support our daily office operations, customer communication, invoicing, and payment follow-up
The ideal candidate is professional on the phone, detail-oriented, and comfortable managing multiple priorities. This person should also have a natural sales or results-oriented mindset and be confident communicating with customers, insurance representatives, and adjusters.
You do not need to be overly aggressive, but you should be comfortable asking direct questions, following up consistently, overcoming objections, and professionally pushing conversations toward a clear resolution.
Prior restoration industry experience is helpful but not required. We are willing to train the right person who is dependable, motivated, and eager to learn.
Key Responsibilities
- Answer and direct incoming phone calls in a friendly and professional manner.
- Manage customer, vendor, and insurance-related email correspondence promptly and accurately.
- Schedule client appointments and coordinate with field technicians and management.
- Prepare, review, and send invoices to customers and insurance companies.
- Follow up consistently on outstanding invoices, claim payments, and unpaid balances.
- Communicate professionally and confidently with insurance adjusters to obtain payment updates, resolve billing questions, and move claims forward.
- Build positive working relationships with customers, adjusters, and insurance representatives.
- Address billing concerns, documentation requests, and payment objections with patience and persistence.
- Discuss payment responsibilities and payment options clearly with customers.
- Process and record payments received from customers and insurance companies.
- Maintain accurate records of calls, emails, payment updates, and account activity.
- Update customer and financial information in QuickBooks, Excel, and company systems.
- Assist with basic accounts receivable reporting and account reconciliation.
- Provide general administrative support, including filing, data entry, document preparation, and record organization.
- Identify opportunities to improve communication, payment follow-up, and office processes.
Qualifications
- Professional and confident verbal and written communication skills.
- Comfortable speaking with customers, insurance representatives, and adjusters by phone and email.
- Able to remain polite but firm when following up on payments or requesting action.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and follow established processes.
- Basic knowledge of QuickBooks, Microsoft Excel, email platforms, and general office software.
- Familiarity with accounts receivable, invoicing, collections, or customer account management is preferred.
- A sales, customer service, or results-driven mindset is a plus.
- Strong follow-through and a willingness to take ownership of assigned accounts and tasks.
- Ability to handle objections and difficult conversations calmly and professionally.
- Positive attitude, reliability, and willingness to learn in a fast-paced environment.
Preferred Experience
- Experience in restoration, construction, insurance, collections, or a related industry.
- Familiarity with insurance claims, adjusters, deductibles, and restoration billing.
- Previous experience in an office administration, customer service, sales support, or accounts receivable role.
Industry experience is not required. We will train the right candidate who demonstrates strong communication skills, persistence, professionalism, and the motivation to succeed.
What We Offer
- Competitive hourly pay based on experience.
- Potential performance-based incentives.
- On-the-job training in restoration billing and insurance claims.
- Opportunities for growth and advancement as the company expands.
- A supportive, team-oriented work environment where your contributions matter.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
