The Candleberry Candle Company® is looking for a motivated, energetic, and detail-oriented Customer Service & Administrative Support Representative to join our team. This is a behind-the-scenes role focused on customer communication, administrative support, and proactive outreach, including customer follow-ups and cold calling from a sales perspective.
This position is ideal for someone who is organized, confident on the phone, and comfortable balancing multiple responsibilities while contributing to business growth.
- Make outbound calls to customers and potential clients (including cold calling)
- Follow up on leads, orders, and customer inquiries
- Build and maintain strong customer relationships through consistent communication
- Manage and respond to emails in a timely and professional manner
- Enter and update customer information, orders, and call logs
- Provide accurate product and order information via phone and email
- Support administrative tasks such as filing, data entry, and document management
- Collaborate with team members to support sales and operational goals
- Assist other departments as needed, including occasional support with order coordination or fulfillment
- Strong communication skills, especially over the phone
- Confidence in making outbound and cold calls
- Highly organized with strong multitasking abilities
- Self-starter who can work independently and stay on task
- Positive, energetic attitude with a customer-focused mindset
- High level of accountability and dependability
- Ability to maintain confidentiality and professionalism
- Experience in QuickBooks Online is a plus, but not required.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
