Job Summary
A+ Towing is seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team. With a staff of approximately 30 employees, we are looking for an individual who can effectively manage incoming calls, coordinate service requests, and support daily office operations. Full time 9:00 am - 6:00 pm M-F.
Key Responsibilities
- Provide excellent customer service in a professional and friendly manner
- Answer and manage a multi-line phone system
- Data entry of information into dispatching software via Chrome browser
- Dispatch drivers efficiently while prioritizing customer needs and response times
- Enter and manage data (Towbook, IAA, Copart, AAA, etc.)
- Handle cash transactions accurately
- Assist with the release of impounded vehicles to customers
- Perform general clerical and administrative tasks
- Support invoice follow-ups and collections
- Utilize Windows-based systems and Google Workspace tools
Qualifications and Skills
- Dispatching or call center experience
- Strong communication and customer service skills
- Knowledge of Oregon geography and strong familiarity with Google Maps
- Excellent time management and organizational skills
- High attention to detail and accuracy
- Dependable with strong integrity and professionalism
Benefits
- Health insurance (approximately 2/3 employer-paid)
- Simple IRA with up to 3% company match
- Paid Time Off (state-compliant; must be used annually)
- Employee discounts, including reduced-cost AAA membership
Apply If You:
- Work fast and stay accurate
- Handle pressure without losing control
- Take pride in doing the job right
- Want to grow and be rewarded for performance
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Ability to Relocate:
- Eugene, OR 97402: Relocate before starting work (Preferred)
Work Location: In person
