BrightStar Care Delray Beach
CLIENT CARE MANAGER (CCM) / SCHEDULER, DELRAY BEACH
BrightStar Care Delray Beach is looking for a strong professional to join our team as we continue to grow and expand our business and to live our mission and vision. BrightStar Care Delray Beach is a nationally franchised, independently owned and operated, private-duty home care agency. We provide both non-skilled home health aide assistance as well as skilled nursing care. We are licensed as an HHA through AHCA, and we are accredited by the Joint Commission, for increased oversight and a higher standard of care. It is our job to ensure that our clients get exceptional care by ensuring that our team goes above and beyond to show true care, concern, and passion. Our employees enjoy an open and nurturing culture; based on respect, professionalism, and trust. We Make More Possible for the community we serve, each and every day. Come work for us and see how BrightStar Care employees uphold A Higher Standard.
OUR MISSION:
BrightStar Care Delray Beach is a provider of the highest quality of in-home care services in our community. We partner with families to help loves ones thrive in their home environment by providing compassionate private duty and skilled person-centered care, creating an atmosphere of open communication between caregivers and families, and establishing trust and peace of mind so that families can focus on each other.
OUR VISION:
BrightStar Care Delray Beach will be the premier provider of in-home care services in our community by setting the highest standard of care.
Job Summary: As the Client Care Manager, you will be responsible for managing the client and employee scheduling, engagement, and interaction with all aspects of inquiries and conversion to client, overseeing, coaching, and managing the caregivers/ employees for all private-duty and skilled home care clients and staffing partners. Must be energetic, empathetic, and engaging. Must possess a genuine desire to contribute, collaborate, and actively contribute to our growth, reputation, and success.
As a full-time salary exempt office staff member, the candidate will be part of an energetic office culture driven by our mission; with work hours of a minimum of 40 hours per week.
What We Offer:
At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:
- Exclusive Employee Discount and Gift Programs
- Medical, Dental, and Vision plans available
- 401K with Matching
- Bereavement pay
- Paid Time Off
- Mileage Reimbursement for clinical / administrative positions
- Employee Assistance Program
- Part of a team with RN Oversight
- Employee referral bonus
- On-Call pay
- Enterprise Champion for Quality 7 YEARS RUNNING!
- Weekly pay w/ direct deposit
- Early Access to Wages through ZayZoon
- National company with over 300+ locations
- We promote from within
- Nurse and Employee of the month
- Home Care Pulse Employer of Choice, Provider of Choice and Leader in Excellence
- Over 95% of BrightStar locations are Joint Commission accredited or in process!
Main Responsibilities
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for all new and ongoing clients/customers/staffing relations.
- Will serve as main point of contact for caregivers, employees, and staff.
- Scheduling, care coverage, and coordination – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- CCM is responsible for working with home health aides (HHA’s) and certified nursing assistants (CNA’s), Licensed Practical Nurses (LPN’s), and Registered Nurses (RN’s)
- Problem solves; addresses issues raised by staff, employees / or caregivers, and clients.
- Billing and coding management.
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
- Responsible for inquiry calls and conversion, follow-up’s and engages with potential clients and family members.
- Assists in the development of organization goals and agency performance improvement activities.
- Responsible for meeting metrics and Key Performance Indicators (KPIs).
- Assists with onboarding of new employees and orientation.
- Conducts ongoing credentialing, and ongoing performance evaluations; to ensure we are maintaining compliance.
- Administers agency policies and procedures.
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care.
- Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing.
- Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
- Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
- Assures compliance with all local, state, and federal laws.
- Rotating On-Call as/ when needed.
- Other tasks as needed as requested and required by office administration.
Requirements
- High School Diploma required.
- Certified Nursing Assistant, Home Health Aide, or LPN is a plus, but not required.
- Flexibility and good time management skills is A MUST.
- Must be a self-starter and able to work in a high-volume office environment.
- Must be goal oriented.
- Must be able to work independently but also be a TEAM player.
- Must be empathetic, positive, engaging, outgoing, and friendly.
- Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
- Excellent organization, planning, and project management skills.
- Valid driver’s license, vehicle, and auto insurance.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job Type: Full-time
Pay: $41,600.00 - $43,680.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
