Job Title
Receptionist, Campus
Evaluation Type
Paraprofessional
Department
Assigned Campus
BASIC FUNCTION & RESPONSIBILITY: Direct all incoming telephone calls and greet visitors providing basic information and services. Represent the campus in a professional and positive manner. Assist with the efficient operation of the campus office.
QUALIFICATIONS:
Education/Certification:
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High school diploma or equivalent
Special Knowledge/Skills/Abilities:
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Knowledge of acceptable telephone etiquette
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Skill in applying policies and procedures
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Skill in operating standard computer and software applications
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Skill in written and verbal communication
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Proficient keyboarding skills
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Skill in providing excellent customer service
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Ability to understand and follow detailed written and verbal instructions
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Ability to operate a multi-line telephone system
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Ability to organize and prioritize tasks
Experience:
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One (1) year of related experience
CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
Support of Administrative, Fiscal and/or Facilities Functions:
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Process incoming calls efficiently and route to correct location.
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Update the announcement memo for the main telephone line.
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Provide general information and assistance to all callers and visitors in a friendly and professional Act as liaison between the campus and its customers.
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Greet and verify identification of visitors, answer walk-in inquiries and refer visitors to appropriate office or individual.
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Assist with campus projects and perform clerical tasks as requested.
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Provide assistance to staff/campuses/departments as requested.
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Receive, sort, and distribute mail, messages, documents, and other deliveries.
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Maintain computerized files using personal computer, including reports, employee roster, and mailing lists.
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Assist with the scheduling of teacher conferences.
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Maintain confidentiality.
Student Support:
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Assist in resolving parent/student issues and concerns in a timely manner.
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Assist with the receipt and distribution of student materials, including homework requests.
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Assist in managing student behavior in accordance with Student Code of Conduct and student handbook.
Organization Improvement:
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Work collaboratively to improve programs.
Professional Growth and Development:
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Participate in professional development that increases effectiveness and improves District performance.
School/Community Relations:
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Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.
Organization Morale:
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Participate in team building activities.
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Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.
Other Responsibilities:
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Comply with policies established by federal law, including but not limited to State Board of Education and local Board policy.
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Perform other job-related duties as assigned.
SUPERVISION EXERCISED: None
MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:
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Tools/Equipment Used: Multi-line phone system; standard office equipment including personal computer and peripherals
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Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
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Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching
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Lifting: Occasional light lifting and carrying (less than 15 pounds)
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Environment: May work prolonged or irregular hours
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Mental Demands: Work with frequent interruptions; maintain emotional control under stress
