Conklin Automotive Group is looking for a friendly and organized Courtesy car agent to join our team. As a Courtesy car Agent, you will be responsible for assisting customers with vehicle loaners, managing reservations, and ensuring a smooth and positive loaner experience. You will serve as the primary point of contact for Service/Loaner customers, providing excellent customer service and handling all loaner processes efficiently. This is a great opportunity for individuals who enjoy working with people and have a passion for the automotive industry.
Key Responsibilities
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Greet and assist customers with vehicle loaner reservations
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Explain loaner agreements, Warranty's clearly to customers
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Ensure loaner vehicles are clean, well-maintained, and ready for customers
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Manage vehicle return inspections and process payments accurately
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Maintain accurate loaner records and documentation
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Coordinate with the service and sales departments as needed
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Handle customer inquiries, complaints, and provide solutions promptly
Requirements
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High school diploma or equivalent required
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Previous experience in customer service is preferred
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Excellent communication and interpersonal skills
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Ability to multitask and work in a fast-paced environment
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Strong attention to detail and organizational skills
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Valid driver’s license with a clean driving record
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Positive attitude and customer-focused mindset
Benefits
- 401K with company match
- Paid time off
- Paid holidays
- Paid training
- Direct deposit
- Sponsored healthcare
- Health savings account with company match
