Position Description:
Agency Purpose & Mission:
Roy Maas Youth Alternatives (RMYA) creates brighter futures for children in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving children and families the tools to end the cycle of abuse. RMYA provides youth with basic living needs, including food, clothing, shelter, hygiene, education, vocation, transportation, recreation, and extracurricular needs. We provide treatment programs for traumatized youth who most often are victims of sexual, physical, and/or emotional abuse and who present behavioral and mental health needs. RMYA uses trauma-informed techniques and relationship-based approaches to create safe environments that provide consistency, structure, and care for the youth we serve.
Job Summary:
The Case Manager provides specialized case management services to youth placed in an RMYA program. The case management is done by collaborating with the youth, the treatment team, and the youth’s placement team.
Case Managers will be responsible for providing case support; intakes; discharges; and development, implementation, and review of therapeutic services for assigned residents in collaboration with the primary clinician. Case Manager will provide support, follow-ups, and documentation of the services offered to the youth while they are placed with RMYA. The position requires coordination with various government agencies, community groups, civic and non-profit organizations and RMYA resources to connect youth to needed services.
Case Managers will ensure services and activities are regularly reviewed and evaluated for effectiveness as part of the continuous quality improvement process. To include regularly receiving feedback from external stakeholders, youth and employees to adjust strategies as needed to improve outcomes.
Essential Duties/Responsibilities:
Case Management
- Assist in providing case management for youth who are currently in an RMYA program on assigned caseload.
- Serve as the point of contact for the youth with the treatment team about youth’s needs and progress in care.
- Collaborate with the Medical Consenter and document all services the youth is receiving through STAR Health, HHSC Behavioral Health, the juvenile justice and education systems, and any other county, community, or state agency.
- Seek community resources to obtain any needed services that are not covered through STAR Health.
Intakes and Discharges
- Coordinate pre-admission of youth, provide new youth orientation, ensure intake documentation meets compliance requirements, completes admission assessments, and preliminary service plans in client management system.
- Complete admission paperwork for youth being placed with RMYA.
- Coordinate and oversee discharges for youth on caseload.
- Must be able to maintain a flexible schedule for intakes and discharges 24/7.
- Participate in on-call rotation for intakes and discharges. Document information received as necessary to maintain admission/deferral log.
- Coordinate pre-admission of youths, provide new youth orientation, ensure intake documentation meets compliance requirements, completes admission assessments, and preliminary service plans in client management system.
- Complete admission paperwork for youth being placed with RMYA.
- Ensure school enrollment is completed. This includes advocating for, and ensuring various educational testing and plans are completed, and accommodations and/or supports are in place to aid in the youth’s educational success.
- Development and maintenance of the Education Portfolio.
- Coordinate and oversee discharges for youth on caseload.
- Must be able to maintain a flexible schedule for intakes and discharges 24/7.
Relationships and Collaboration
- Role Model and utilize the agency’s values, ethics and TBRI principles in daily activities.
- Work in collaboration with program and all other agency staff to facilitate a team environment; participates in team meetings and commits to group decisions; role models effective team behaviors; demonstrates effective communication skills in building relationships with all employees and clients.
- Foster teamwork by working collaboratively and effectively with others to set goals, resolve problems, and ensure decisions are made in the best interest of the youth, families and the agency.
- Contribute ideas and solutions to the Compliance and Quality Improvement Plan regarding Cross-System Coordination.
- Protect the confidentiality of clients and RMYAs proprietary information.
- Adhere to RMYAs Code of Ethics.
- Maintain Compliance with all training requirements.
- Maintain compliance with all RMYA, DFPS, T3C, SSCC and COA policies and procedures and with all federal, state and local laws.
- Complete documentation, reports and responsibilities within assigned deadlines.
- Perform other duties as assigned.
Other Duties/Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Qualifications:
- Bachelor’s degree in social work or another human services field required; master’s degree in social science or related field preferred.
- 2 years of relevant youth work experience, including experience in case management, group work, and case coordination required. Previous experience working with clients in a residential, shelter, community based, or hospital setting preferred.
- Deep Understanding of Department of Family Services (DFPS) licensing and operating requirements preferred.
- Certification/Licenses: Valid Texas driver’s license, Military ID, or ability to obtain within 90 days of hire. Must have an acceptable driving record.
- Successful clearance of Department of Family and Protective Services licensing background checks, (to include fingerprinting and drug testing) and maintenance of cleared status.
- Ability to maintain compliance with applicable Texas rules, regulations, and laws that govern behavioral and mental health services for youth and their families ensuring that the highest standards of generally accepted clinical, ethical, and professional standards are followed.
Competencies:
- People skills – demonstrates sensitivity and empathy with others, possesses insight into behavior, maintains open communication and respects diversity, interacts respectfully, effectively, and cooperatively with a wide range of people.
- Communication – conveys relevant information to individuals or groups effectively, clearly, and concisely. Able to understand, interpret, comprehend, and respond to information received from others.
- Integrity and ethics – demonstrate strong moral principles and work ethic, behaves ethically, acts fairly, takes responsibility, and maintains client confidentiality.
- Documenting/recording information- entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format to efficiently manage record-keeping.
- Supporting daily living- effective application of the knowledge, skills, and ethics necessary to assist and support individuals who require health and human services to live a self-determined life in a safe and healthy manner.
- Professionalism – maintains a professional appearance and presence, demonstrates self-control and a positive attitude.
- Initiative –demonstrates a willingness to work and persists to accomplish tasks even when conditions are difficult or deadlines are tight, setting challenging goals and can work independently.
- Dependability and reliability – fulfill obligations and follows through, meets attendance and punctuality expectations, attends to details and follows directions.
- Adaptability and flexibility - displaying the capability to adapt to new, different, or changing requirements. Embracing new innovations and providing suggestions to improve processes and tasks.
- Reading – able to understand and comprehend written information in a variety of formats.
- Writing – able to use standard business English to compile information and prepare written documents.
- Teamwork – establishes productive relationships and works cooperatively with others to complete work assignments and meet team objectives.
- Laws and regulations- knowledge of relevant local, state, and federal laws and regulations that impact the delivery of long-term support, care, and services.
- Patient health and safety- implement procedures and protocols to promote the health and wellness of a person receiving support, care, or services.
- Long term care, support, and services- knowledge of the broad range of services and support designed to ensure health and safety and promote independence of individuals receiving services.
- Crisis prevention and conflict resolution- knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Constant reading, writing, and typing
- Ability to stand and walk for 2-4 hours a day.
- Ability to bend, rotate arm and wrist, push, pull, reach, grip, climb stairs, write, and type.
- Ability to lift and carry at least 10 pounds.
- Some physical interventions with distressed youth.
- Ability to drive.
Work Environment:
- Fast paced, high energy environment.
- Youth focused
- Trauma informed
- Ability to work flexible hours outside of your scheduled shift, including holidays, weekend and evening hours.
- Shifts in environmental conditions i.e., hot, cold, outdoor, indoor, dry, humid, noise, and congested areas.
- Use of sensory demands i.e., hearing, vision, speech, spatial perception; dealing with multiple, complex, and repetitive tasks, working under pressure and deadlines, and confrontational situations.
Equal Employment Opportunity Statement:
RMYA is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, physical or mental disability, genetic information, military service and veteran status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
