A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Function:
1. Management
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all
activities
- Effectively communicate information both to and from store management and crews
2. Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy
and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
3. Merchandise/Presentation
- Execute the displays, sign and inventory of weekly, promotional, and seasonal
merchandise
- Execute the display and maintenance of off-shelf merchandise
Reset departments following POGs
Required Qualifications
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills and supervision skills
- Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail supervisor
Education
High School diploma or equivalent preferred but not required.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
