REFERRALS
FLSA: NON-EXEMPT
Duties/Responsibilities:
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Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.
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Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.
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Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.
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Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.
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Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.
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Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.
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Identify and report issues in the referral process to the supervisor for corrective action.
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Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.
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Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.
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Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.
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Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Strong analytical and problem-solving skills.
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Ability to prioritize tasks and to delegate them when appropriate.
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Ability to function well in a high-paced and at times stressful environment.
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Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
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Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
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High School Diploma or equivalent is required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
- Must be able to travel to various center locations as required.
