Job Title: Consultant - Tech & Impl L1 / Lab Engineer
Location – Sunnyvale, CA 5 days onsite no remote option
Job Description:
- Service Assurance Testing: Validate fault management, alarm correlations, and incident ticketing workflows. Simulate network failures in test environments to verify alerting accuracy and root-cause analysis tools.
- E2E Integration: Test complex data flows across NetCracker OSS, ServiceNow, and Salesforce; familiarity with Element Management Systems (EMS), specifically Nokia and Adtran platforms.
- NOC Workflow Familiarity: Deep understanding of incident, event, and network inventory management.
- Network Domain Knowledge: Solid understanding of telecom network architectures and hands-on hardware experience across xPON, IP, and Optical domains.
- Ability to provide monthly night deployment testing support and weekly evening support on-demand from the lab to align with maintenance windows and release cycles (typically 2–4 hours per release).
